At Built In, the health, safety and well-being of our employees and of our communities is a top priority. Due to the effects of COVID-19, we have decided to manage our entire business remotely until further notice. HQ-based employees will temporarily work from home until it is safe to return to our office. As we continue to grow, we are excited to be hiring for all open roles and look forward to meeting with qualified candidates in a virtual setting. For anyone who joins our team (yay!), your onboarding experience will also be conducted virtually. Thank you for your interest in Built In and be safe! Hello, We’re Built In

Built In is on a mission to unite technology professionals with their purpose. We do that through the power of content. Today, over one million registered users and 4.5 million technology professionals use our platform every year to learn about innovative companies, new technologies and further their careers.
The caliber of audience we’ve cultivated means that over 1800 companies--from the hottest tech startups to Fortune 500 companies undergoing digital transformation-- trust us to share their employer brand story and fill the technology roles that drive their strategy.
Because we can help employers find hard to recruit talent, our B2B side is thriving. In addition our users are finding great jobs and advancing their careers and knowledge of the tech world with Built In. That means we are rapidly growing our product and technology footprint as we are committed to building the leading SaaS product for employer branding and talent activation.
With venture funding of $30M to date with a $22M Series C raise in 2019, we are poised to disrupt recruiting for hard-to-fill roles and help technologists find their dream jobs--in their city, around the country or completely remote. If you are looking for an award-winning culture, have a desire to help people find their calling and want to be part of building best-in-class technology, Built In might fulfill your purpose.

We’re looking for a Customer Onboarding Manager (Chicago, IL or Remote)

As a Customer Onboarding Manager, you are responsible for setting up all new Built In customers for success. You will serve as the main point of contact throughout the onboarding process. The role of the Customer Onboarding Manager is to provide a prescriptive approach to build a strong foundation and allow customers to be set up for success. You are not technical in nature yet understand what information is required for technical solutions and handle requirement gathering and answer general technical questions. 

How you’ll contribute

• Serve as the main point of contact throughout the onboarding process
• Subject matter expert on best practices for Built In tools and recommendations on how to see immediate value through the platform
• Responsible for adoption of platform and integrations which include Applicant Tracking System Integration, Built In Platform and Content Manager
• Responsible for granting profile and admin access to Built In platform
• Leverage Churnzero and Salesforce for all onboarding documentation and progress
• As a new function for the Customer Success Org, you will be expected to contribute ideas and recommendations to better onboarding, customer experience and the product roadmap.
• Partner with the Account Management and Product Experts to ensure strategic plan is in-place by end of onboarding
• Work cross functionally with internal teams to ensure customer needs are being met and onboarding . This includes working with sales, customer support, integrations, brand solutions, ops, product, and marketing,

What you need

• A minimum of 5 years’ experience managing customer relationships and implementation projects
• Excellent business communication, organizational and project management skills
• Strong organizational and project management skills with the ability to prioritize and meet strict deadlines.
• Demonstrated passion for customer service with a strong emphasis on customer satisfaction
• Ability to manage customer expectations and deliver world-class customer service in a high-pressure environment
• Detail-oriented with excellent analytical and problem resolution abilities
• Well versed in all aspects of system implementation, including but not limited to Applicant Tracking System configurations, user set-up, user permissions, profile optimization, and content creation and management 

Impress us even more

• Past experience building processes that resulted in better outcomes for the business
• Experience with Salesforce and Churnzero

What We Value

We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values:

• Be Inclusive, Always. We’re committed to a culture where all people are respected, have a say and can be their whole selves. We will uplift and advocate for one another. Always.
• Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
• Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead. 
• Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
• Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up. 
• Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business. 
• Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes.

Be Inclusive, Always.

Research shows that women and other marginalized groups tend to apply to roles only when they check every point on a job description. We encourage you to apply if you meet the majority of qualifications and this role is aligned with your career trajectory. 

Built In is an equal employment opportunity employer.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Built In is guided by principles of diversity, equity and inclusion (DEI). We are committed to this work over the long-term, but here’s some of what’s in place today:

• We have five thriving ERG groups: Built In For The People, BuiltOut, United We Parent, Womxn United in Tech and Built In Tribe. 
• We have a dedicated Director, HR + Inclusion who oversees our DEI roadmap, which provides our annual metrics, goals and initiatives. 
• We are proud to be led by a female CEO and founder.