ServiceNow
Chicago, IL
Remote

Digital Adoption Experience Associate at ServiceNow (Chicago, IL or Remote)

| Chicago | Remote
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is looking for a Digital Adoption Experience Associate to drive adoption

and enable the business to leverage full feature sets of systems utilized by internal

employees across their end-to-end journey. This candidate must be a creative,

resourceful, and motivated individual with a knowledge of how user’s interact with

systems, how to communicate to that userbase, and make their learning experience

as enjoyable as possible. Responsibilities include, but are not limited to:

- Design, develop, implement, and evaluate interactive onscreen user

experiences, guidance, and communications across internal systems to

enable employees to do their best work

- Coordinate, manage, and execute all phases of Digital Adoption

development including analysis, project scoping, storyboarding, building,

evaluating, and revising experiences based on Subject Matter Expert (SME)

input

- Continuously explore new and innovative ways of utilizing the WalkMe

digital adoption platform to engage audiences while transferring

skills/knowledge and driving sustainable behavior change

- Guide stakeholders through a collaborative design process to ensure

effective design, development, implementation, and feedback loops

- Drive agile development processes to deliver new features and functionality

to ensure a best-in-class digital user experience

- Collaborate with business, technical, and enablement colleagues to ensure

timely delivery of software readiness, communications and training

- Be a Subject Matter Expert on Digital Adoption capabilities, enhancements,

and analytics to communicate its benefits

- Ability to understand technical possibilities and limitations to troubleshoot

and maintain Digital Adoption implementations

- Ensure Digital Adoption content adheres to overall enablement and

business strategy, as well as technical specifications and brand guidelines

- Apply presentation skills to demonstrate the messaging, specification and

desired benefits

Qualifications

Skills

• 3-5+ years of hands-on experience in technical role and/or excellent knowledge of applying adult learning theories

• Passion to understand the user and design/solution to meet their needs

• Driven to create new ways to reach, inform and captivate audiences

• Strong technical background and experience with enterprise software (SaaS/PaaS a plus) and User Experience design are strongly preferred

• Demonstrated skill building user experiences within a digital adoption platform (Ex: WalkMe) preferred

• Passionate about technology, digital transformation, and driving digital adoption as a way to achieve desired business outcomes

• Superior time management and project management skills

• Ability to work collaboratively with multiple stakeholders, managing input while owning and driving the development timeline forward


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Where we are

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Happy Hours
Every Thursday!
Parking
Professional Development Benefits
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

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