DESCRIPTION

At Clique, our team builds meaningful client relationships as advisors and supporters of Fortune 500 clients and Chicago staples like Adler Planetarium and Northwestern University. We are seeking a diligent, client focused team member to drive our customer success efforts. We’ve established a strong track record of client experience with our clients during their projects and are looking to continue improving that experience post launch.

In the role, you will work directly with customers to intuit, understand and act upon their needs. You’ll get your hands dirty working directly with clients on both one off, and on-going enhancements. Ability to establish credibility and rapport quickly is essential as you’ll often work on critical, time sensitive issues that require timely, direct attention and communication.

Day to Day

Direct Service

• Primary point of contact for all post launch activities including site maintenance, updates, and bug fixes.

• Collaborate internally with our team of designers, engineers and marketers to resolve issues

• Serve as a trusted advisor to customers delivering best practices, guidance, and an empathetic ear

Process Improvement

• Analyze post-launch customer survey results regularly and implement solutions based on internal and industry best practices

• Propose new ideas to continuously evolve the customer experience

Objective

Build a world-class post-launch experience for our world-class clients. Regularly demonstrate to clients how much they are valued, understood, and supported.

REQUIREMENTS

• Act as primary communication contact and consultant for clients
• Ensure milestones are met by managing both client and internal team.
• Lead discovery sessions and every aspect of a project’s management, including content management, tasks, documentation, and milestones.
• Participate in all Clique discovery sessions, providing documentation, scoping and back-office support for other project managers

BENEFITS

1. Our Culture

• Awarded as a "Best and Brightest Place to Work".
• We are serious about being an inclusive place for people looking to do great work. Read our full inclusion statement at cliquestudios.com/inclusion
• 100% committed to being a highly engaged team. How? We recently executed an effort to build a tool to increase transparency between teams and leadership—we call it HappyMeter. At our clients’ requests, we made it self-service and open to the public at HappyMeter.lol
• Driven by team-sourced and supported values: Build Something, Be a Student and a Teacher, and Make Somebody's Job Easier. Learn more at cliquestudios.com/values
• We’ve been named a Webby honoree, named global Site of the Day at the Awwwards, and won Gold at the American Business Awards.

2. Career and Personal Growth

• Proactive review every 6 months to check-in on performance goals, alignment with values and your current level of engagement w/ your work.
• Access to educational training and mentoring opportunities through Clique U + $500 stipend for external training
• Time off for volunteering
• Quarterly company outings, past examples include mini-golf, happy hours, trivia night and the occasional 5k run
• Company Growth = Career growth. We’ve grown every year of our existence through an organic “growth through quality” strategy that invests in our people instead of any short-term strategies

3. Flexibility and Security

• Health/Dental/Vision/Life Insurance
• 14 days PTO first three years, 21 days PTO after
• 11 holidays including a week at the end of the year
• 3 sick days, plus unlimited work from home for personal and family illness.
• Paid parental leave
• Work at our Michigan Ave Office or TechNexus co-working space whenever you want
• Work from home twice per month, flexible hours, no dress code
• 401k, with match after 1 year