Director - Global Program Management

| Chicago

 

The exceptionally talented thought leader who fills this role must combine sound business judgment, world-class strategy & operations chops and an ability to directly and indirectly influence stakeholders in order to drive results.  We need a big thinker who will challenge us, question previous assumptions and push Groupon to level-up go-to-market capabilities.

As the Director - Project Management, you will be responsible for identifying, developing, operationalizing, and executing large-scale business transformation initiatives.  You will have responsibility for successfully driving a portfolio of initiatives concurrently, seamlessly executing plans involving multiple functions and in multiple countries around the globe.  You will be responsible for developing a clear understanding of how to drive organizational change management, gaining support not only from senior leadership, but with stakeholders throughout the organization.

You will be required to pivot quickly between a constantly changing canvas of details and process-related minutiae, as well as an eagerness to engage in robust “big picture” conversations with senior leaders from across Groupon.  This role is charged with ensuring a balance between efficacy, quality operational design, and rapid execution of a complex strategies involving data, people, processes and technology. Above all, in the face of a mountain of challenging decisions and ambiguous situations, you must take smart risks, make informed decisions and deliver constant progress toward the goal of driving step-function improvements to Groupon’s business.

Key Responsibilities:

  • Lead change management for the implementation of a portfolio of business transformational initiatives globally.  This includes:
    • Create robust program management capabilities, driving clear and consistent expectations and accountability across all stakeholder groups
    • Create a system to assess awareness, understanding, buy-in and support of change management activities
    • Develop a feedback mechanism at strategic touch points to facilitate open discussions of organizational improvement opportunities
    • Conduct change readiness assessments, evaluate results, present findings, and make recommendations to senior leaders
    • Identify, recruit & indirectly manage a network of change champions across multiple functions and regions
    • Create and manage measurement systems to track adoption of the change
  • Recruit & manage a small team responsible for driving change management, communications, and training to drive key initiatives
  • Develop / coordinate business requirements for a wide variety of cross-functional initiatives, product requirements & operational needs
  • Coordinate with regional partners to develop long-term strategy and operational plans for a portfolio of initiatives, including product and operational resource requirements, financial analysis & forecasting
  • Work with employees at all levels (executives, people managers, employees) and with various cultural backgrounds to coach and influence for positive business outcomes
  • Prepare ad hoc analysis & participate on projects as needed

Essential Requirements:

  • Minimum 5 years experience with large-scale organizational change efforts
  • Minimum 7 years experience in large, complex organizations
  • Constantly delivers progress & will not allow the perfect to become the enemy of the good
  • Bias for action, and experience making things happen in a fast-paced, dynamic environment
  • Unquenchable curiosity
  • Proven superior program / project management skills
  • Demonstrated ability to manage multiple projects - prioritization, planning and task delegation
  • Experience with change management principles, methodologies & tools required
  • Deadline driven with bias towards ruthless prioritization
  • Strong skills in data analysis, unstructured problem solving and modeling. Ability to manipulate data and move past simple insights into actionable recommendations
  • Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
  • Ability to communicate clearly to a wide variety of audiences; ability to influence others and drive towards a common goal
  • Entrepreneurial in the truest sense. Must make things happen using resources that either don’t exist or aren’t under your direct control
  • Must be able to collaborate effectively to get things done as well as influence without authority

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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