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Director, Implementation

| Chicago
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An exciting Implementation leadership opportunity to join one of the country’s fastest growing startups that is reshaping the logistics industry, and was identified as one of Forbes’ “Next billion dollar startups - 2019”.

We are looking for an experienced and driven customer centric Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

About the team:

Our Implementation team is driven, collaborative and solution-oriented. They come from a variety of backgrounds, whether its technology consulting at a Big 4 firm or managing projects at a SaaS startup, we run the gamut! They travel about 25% of the time, meeting with customers at critical points in the Implementation life cycle, without being a dedicated road warrior. The team is made up of animal lovers, coders, sports fans, world travelers and all around awesome humans!

What you do:

In this role, you will be directly managing, coaching, motivating and mentoring a team of individual contributors by providing leadership to foster team level collaboration, productivity, efficiency and agility. While partnering with existing Implementation leadership to grow strategy, vision and capabilities of the team. You will be passionate about collaborating cross-functionally to support the team in delivering best in class solutions. 

Responsibilities

  • Responsible for the successful execution of the customer deployments with new and existing customers
  • Support team to clear roadblocks on customer projects, acting as point of escalation internally and externally
  • Act as project sponsor on set of implementations
  • Responsible for shaping and driving implementation team growth and strategy
  • Collaborate with and train consultants on best practices, internal tool usage, roadblock mitigation and process improvements
  • Contribute to the continued improvement of the organization’s deployment procedures
  • Plan, delegate, and track task assignments to team members
  • Plan, track and report on team resource capacity and utilization

Requirements

  • 5+ years’ experience in direct people management
  • Ability to define and track metrics that give insight into team productivity and velocity
  • 8+ years of customer-facing experience, a portion being with enterprise-level clients
  • Ability to create clear and concise team OKRs and foster accountability and ownership for the quality of delivery
  • Proven track record of driving successful implementations with enterprise clients
  • Ability to prioritize work and manage multiple projects and demands simultaneously
  • Analytical skills to determine root causes and develop solutions
  • Proven ability to foster cross-functional relationships to drive organizational improvement and operational growth
  • Advanced understanding of Project Management concepts and methodologies

Preferred Qualifications: 

  • Bachelor’s or Master’s degree in Business, Computer Science or related industry
  • Proven skill with verbal and written communication with both business and technical contacts
  • Superior presentation skills; experience with presenting to C-level Executives
  • Strong leadership skills; ability to lead group of diverse individuals in a high-performance team
  • Ability to work in a face-paced, agile environment
  • Excellent critical thinking skills
  • Ability to travel up to 25%

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.


 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Modern office space with panoramic views of downtown Chicago. Located in the Ogilvie Transportation Building, that's connected to all of downtown!

An Insider's view of FOURKITES

What are some social events your company does?

I'm part of our Hype Squad that helps plan company events, including happy hours, summer and winter parties, co-ed sports teams, DNI groups, and volunteering in the community to name a few. Anyone can join, and it's fun being a part of strengthening a positive and engaging culture.

Mackenzie

Talent Acquisition Specialist

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our office is really a tight-knit community; people hang out outside of work, everyone gets along and it's a pleasant, open and collaborative culture. I really enjoy working for FourKites because of the great work-life balance, the fact there is a lot of growth opportunities, and I feel like I am working towards both my personal and company goals.

Georgios

Staff Accountant

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!

Jenny

Talent Acquisition Specialist

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits, have a bias for promoting within, and an array of fun office perks, snacks, happy hours, team events, and company outings.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
FourKites provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
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