Director, Program Management at Walgreens

| Chicago
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Job Summary

The Horizon 3 program is a rapidly growing start-up within the broader Walgreens organization. Its goal is to build a new consumer-centric, technology-enabled healthcare business, enabling consumers to find, get, and manage their care, when, where, and how they want to. This role is responsible for defining and implementing aspects of the program management of the Horizon 3 (H3) program, including strategies, processes, and resources. Provides program management and oversight from conception and planning through implementation, launch, and post-launch support. Implements performance management cadence and tracking tools to increase program transparency, ensure accountability and discipline, and highlight and resolve key risks and blockers. Supports governance meetings with executive leaders and key internal and external stakeholders.
Provides business strategy and operations leadership and guidance to team members to achieve complex goals. Captures and tracks program risks, and works with the organization to develop mitigations for the most critical risks. Communicates program milestones, schedules, and risks to the business, product, and technical teams and to the broader organization. Capable of wearing multiple hats within an agile and dynamic start-up environment

Job Responsibilities

  • Formulates a comprehensive program management plan that aligns with the overall business objectives, budgetary considerations, and product requirements. Ensures key milestones and outcomes are turned into action plans for execution by the H3 teams. Responsible for a portfolio of H3 projects that have broad impact on the organization.
  • Leads alignment, within a complex matrixed environment, on program scope and works to gain alignment with teams on vision, business goals, and program structure. Supports cross-functional efforts to meet program needs.
  • Coordinates with multiple teams to establish project milestones, roadmaps, and schedules for a portfolio of projects. Anticipates, captures, and manages cross-product dependencies across the program teams. Regularly communicates across teams about critical cross-product dependencies and associated coordination efforts.
  • Establishes and tracks project plans for an overall program, including schedules, budgets, and resourcing for the program teams. Tracks and adjusts plans, schedules, and outcomes based on evolving program scope and requirements as well as business and program issues that arise. Supports resource redistribution and engagement of supplemental resources to address critical issues and needs.
  • Establishes a risk management plan for each project. Anticipates, captures, and manages program risks, and works with the organization to develop mitigations for the most critical risks. Regularly communicates critical risks, probability of occurrence, and risk mitigations to the business unit leadership and other key stakeholders. Provides timely notification of any critical risks that manifest, and supports mitigation plans to address related issues. Works with teams to resolve blockers and ensures timely escalation when needed.
  • Interfaces and coordinates with program stakeholders within the business unit and business unit senior management to define program objectives, provide status updates, and prepare for release and deployment. Applies business process expertise to plan complex programs and resolve issues.
  • Supports weekly performance management and governance cadence. Works with direct reports and key stakeholders to develop meeting agendas and ensure timely preparation of needed materials. Leads meetings with key stakeholders for the program to align on and make key decisions, remove obstacles, and address key program issues. Serves as a key business lead to ensure that business goals and product requirements are balanced with feasibility and available resources and budget. Regularly communicates program milestones, schedules, and critical risks to the program teams and to the broader organization. Implements performance management tools (reporting, dashboards, detailed work plans) to provide transparency for H3, Walgreens, and partners.
  • Initiates and manages workgroup alignment meetings to address program changes, tactical issues, critical risks, technical challenges, etc.
  • Creates a collaborative environment that fosters creativity, innovation, and learning.
  • Implements policies and defines approach to program achievement. Analyzes long-term impact of new or anticipated strategies and decisions. Identifies and implements process improvements.
  • Manages budgets, operational plans, and performance requirements for program management office. Responsible for meeting budgetary goals and objectives.
  • Leads team and facilitates communication between staff, management, vendors, partners, and other resources within and outside of the organization. Shares highly complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives. Interacts with direct reports and peers in management, customer and partner organizations, and vendors to interpret information and improve cross-functional processes and programs. Builds and enhances key internal and external contacts.



An Equal Opportunity Employer, including disability/veterans

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.

Basic Qualifications

  • Bachelor’s degree and at least 6 years of experience in large scale program management, management consulting, or startup operational experience OR a High School Diploma/GED and at least 9 years of experience in large scale program management, management consulting, or startup operational experience.
  • Knowledge of project management tools and Agile program management methodologies and processes, including methods and tools for capture and management of program requirements and specifications; methods and tools for project planning and development; and methods and tools for project risk management.
  • Exceptional time management skills and the ability to balance multiple projects and competing priorities across complex programs.
  • Knowledge of product development processes and software development lifecycle and an ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
  • Experience building credibility and rapport with senior executives, business, operational, product, and technical teams. Excellent written and verbal communication skills.
  • Excellent problem solving skills
  • At least 2 years of experience contributing to financial business decisions in the workplace.
  • At least 3 years of direct leadership, indirect leadership, and/or cross functional team leadership.
  • Willing to travel at least 10% of the time for business purposes (within state and out of state)

Preferred Qualifications

  • Master’s degree in business or finance
  • Experience with program management of complex programs
  • Experience in managing both operational and software development projects
  • Experience with program risk management
  • Experience in start-up and healthcare organizations
  • At least 4 years of experience contributing to financial business decisions in the workplace.
  • At least 5 years of direct leadership, indirect leadership, and/or cross functional team leadership.
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Location

Developed and diverse suburb in N.Chicago. Opening our new Tech Office downtown at the Old Chicago Post Office in January 2020!

An Insider's view of Walgreens

What’s the vibe like in the office?

You can expect to be challenged, every day. You can also expect an extraordinarily diverse environment of collaborative professionals who are putting their talents together to fulfill the vision and mission. There are plenty of opportunities to make an impact, to grow and to learn with the team. The future of Technology is bright at Walgreens!

Carlos

Director, RunOps

What does your typical day look like?

I'm a part of the product management team where I oversee the development of complex products. A typical day for me involves juggling multiple product lines, I could easily find myself working with designers to craft mockups, defining requirements for developers, tracking development processes, or running usability tests to drive product forward.

Katrina

Sr. Business Analyst

What makes someone successful on your team?

I think the most successful individuals are those who possess two key skills 1) the ability to quickly learn and synthesize information and 2) the ability to adapt to constantly changing challenges. Given the extremely complex nature of our industry,

Emmanuel

Sr. UX Designer

How do you empower your team to be more creative?

In Rx Engineering, we are building the largest pharmacy software product suites in the industry. Innovation and quality is our DNA. We nurture through our “COOL” culture to build curiosity in new solution. We are challenged and fascinated with courage every day about this engineering journey which will change our customers’ life.

Ronnie

Director – Solution Engineering & QE

How do your team's ideas influence the company's direction?

We are faced with a host of rapid changes occurring in the healthcare and retail landscapes.. To make the most of these changes, Walgreens is adapting to the fast moving technology world of today and is committed to deploying cutting edge solutions to support our business and customers.

Doug

Senior Product Manager, Pharmacy and Retail Operations

What are Walgreens Perks + Benefits

Walgreens Benefits Overview

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. In addition to company-paid life insurance and voluntary life & personal accident insurance, the benefits below are available to our team members. To learn more visit https://jobs.walgreens.com/benefits.

Culture
Volunteer in local community
Walgreens is proud to be a Corporate Social Responsibility leader, setting the pace on some of the most important issues of our day, and our IT and digital teams are no exception.
Partners with Nonprofits
Money raised through Red Nose Day supports programs that keep children safe, healthy and educated in America and around the world.
Friends outside of work
Eat lunch together
Intracompany committees
To learn more visit https://jobs.walgreens.com/it-culture
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Every day, in a multitude of ways, the foundational principles of integrity, respect and fair dealing embraced by our founder Charles R. Walgreen inspire us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Walgreens employees can contribute up to $500 annually to their FSA.
Disability Insurance
Disability insurance covers 6 weeks at 100% base pay, 6 weeks at 50% base pay. 50% benefit may be supplemented by PTO, frozen sick, or frozen vacation.
Dental Benefits
For dental coverage, you may choose from four plan levels ranging from a basic-only option to those with orthodontia and other major service coverage.
Vision Benefits
There are three levels of benefits for vision coverage ranging from an exam-only discount option to an enhanced PPO with both in and out-of-network benefits.
Health Insurance Benefits
You have access to competitive coverage options through the Benefits Support Center, which is the Walgreens private corporate exchange.
Life Insurance
Benefit-eligible team members are eligible for company-paid term life insurance at a benefit equal to: • 1.5 times annual base salary and $25,000 for all other hourly-paid team members
Wellness Programs
Onsite Gym
Team workouts
Walgreens team fitness initiatives include Sponsored race teams like the JP Morgan Chase Run.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Walgreens provides employees with a 401(k) matching plan called the Walgreen Profit Sharing Plan. After completing one year, we match 4% of contributions $1 for $1.
Employee Stock Purchase Plan
After 90 days of service and an average of 20 hours worked per week, you are eligible to purchase WBA stock at a 10% discount off market value.
Performance Bonus
You are eligible for a corporate bonus subject to approval by the Board of Directors (unless you are covered under another bonus program).
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home. Work remotely 2 days per week and/or work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
The Transportation Benefit Plan allows you to save money by paying for your transportation and parking needs with before-tax dollars and payroll deductions.
Game Room
Parking
Professional Development Benefits
Lunch and learns
Renewal host weekly Lunch and Learns on topics selected by our team.
Promote from within
Customized development tracks

Additional Perks + Benefits

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. To learn more visit https://jobs.walgreens.com/benefits.

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