ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
Chicago, IL
Remote

Director, Value Management at ServiceNow

| Remote
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Team

The Strategic Initiatives team is a strategy, innovation and acceleration team that focuses on emerging challenges and opportunities facing ServiceNow leaders. It advances thought leadership, process innovation, business value maturity, and solution prototyping activities that enable IT to contribute to revenue growth, operational efficiency, and happy employees & customers. 

The Role

To ensure success, we are looking for a Director of Value Management to build and launch our Business Value Advisory service in IT. This is a highly hands-on, senior role who will be the organization’s value “guru” – offering both strategic and tactical subject matter expertise to executives to help drive clarity and alignment of our priorities, through the lens of business value. Through years of practical, multi-domain experience, business value mastery, executive gravitas, and fundamental knowledge of business and technology trends, the Value Management leader builds and develops trusted advisor relationships with IT and Business Executives, as well as Service Owners across ServiceNow.

What you get to do in this role:

  • Business Value Advisory
    • Design and build a new Business Value Advisory service, including a multi-year roadmap and operating structure
    • Engage with Business Stakeholder and IT Executives and Service Owners to define, design, and mature business value metrics for their corresponding domains
    • Lead value discovery workshops to understand key business objectives, outcomes, and measurement approaches
    • Build strong business cases for the most critical technology programs of the company
    • Champion business value maturity and rigor through ongoing training & enablement efforts
  • Strategic Operations Advisory
    • Build and maintain IT’s Business Value Metric library, ensuring relevance, adoption, and integration into IT’s operational processes
    • Establish and carry a wide-angle view of business value across the organization and present insights and recommendations to primary stakeholders through business reviews and interlocks
    • Work closely with Business Operations, PMO, and Now on Now stakeholders to govern business value end-to-end, including intake, prioritization, value realization, and data hygiene
  • Thought leadership
    • Identify, lead, and contribute to the creation of new business value collateral and IP
    • Design innovative value models, methodologies, white papers, frameworks, and services that promote the maturity and adoption of business value
    • Stay ahead of trends and emerging opportunities while building external presence through webinars, events, and other publications
    • Foster ServiceNow ‘value ideation’ through partnership with ServiceNow product and Go to Market teams

Qualifications

Skills & Qualifications:

  • A minimum of 12 years of relevant experience:
    • Value engineering and business value modeling
    • Experience in multiple business domains and functional disciplines
    • Adept at navigating cross-functional business processes and trends
    • MBA from a top-tier institution preferred
  • Experience in value management for large transformation projects (Sales, Channels, Finance) highly preferred
  • Strategic and consultative mindset at multiple levels of the organization (C-suite to Business Analysts)
  • Strong interpersonal skills to coach and develop new and future-state behaviors
  • Excellent communication, presentation, meeting facilitation and white boarding skills
  • High level of executive gravitas with a humble demeanor
  • Strong ability to simplify and communicate complex topics to an audience with various functional knowledge
  • Exemplary analytical and financial acumen
  • Good clock speed with an ability to consume, digest and respond to data
  • Strong work ethic, humility and excellent team building communication and listening skills
  • Enjoy working in a highly collaborative, fast paced and often ambiguous environment
  • Product management and/or ServiceNow experience preferred

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Where we are

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • MariaDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

How has your career grown since starting at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer
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