DSU Associate Technical Product Trainer
Customer Success I Seattle, Washington and Remote-North America

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position 
The Technical Product Training Specialist is a training professional who provides high-quality learning experiences that will educate customers, partners, and employees on DocuSign’s product with high quality delivery of learning offerings in both virtual and classroom settings. The role requires the individual to quickly ingest new product offerings, become proficient with their use and basic implementation, and maintain updated knowledge in a rapidly changing environment. This role is responsible for supporting the classroom technical environments for assigned courses across the DocuSign products. They may partner with other cross functional teams and trainers for project support as requested. Keys to success in this role include technical aptitude in both instructional software and technical content, unwavering focus on customer satisfaction, dedication to helping a team succeed, and cross-organizational collaboration.

This role is part of the DocuSign University team and will report to the Product Training Manager.

Responsibilities

• Deliver assigned training courses in a variety of formats, including onsite classroom and virtual delivery models
• Collaborate on content delivery models within and across functional teams
• Cultivate relationships with internal and external stakeholders
• Cooperatively identify training needs and suggest creative solutions to training challenges
• Provide well rounded product knowledge to internal and external customers
• Remain current on industry trends and related technology
• Maintain high utilization and customer satisfaction scores with consistent daily deliverables
• Travel required – 20-30%

Basic Qualifications

• BS/BA degree or commensurate experience acceptable
• 2-5 years of experience in a professional service support, consulting, product training, or education role in a technology environment
• 2-5 years of experience delivering instructor-led training in virtual and physical classroom environments

Preferred Qualifications

• Ability to utilize and improve technical skills development with support and mentorship
• Ability to work independently to meet customer and business expectations in training delivery
• API development experience a plus
• Salesforce administration or development experience a plus
• Contract Lifecycle Management (CLM) and Business Process Modeling Language (BPML) experience a plus
• Strong ability and enthusiasm for driving both a positive and a performance-based team culture
• Enthusiastic desire to grow and learn in both an independent and peer driven learning model
• Experience working cross-organizationally to promote overall customer success
• Confident oral and written communicator
• Capable of working independently and collaboratively
• Flexible, positive work approach
• Demonstrable use of customer centric mindset in delivery or problem solving

About us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer . DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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