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Employee Experience Product Manager

Employee Experience Product Manager

222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Sound interesting? Then West Monroe Partners just might be the place for you. Think you're up for the challenge?

West Monroe’s Dedicated IT and Products team is looking for a Digital Employee Experience Product Manager to help us build out our internal applications in order to bring an extraordinary customer experience to our own employees. This newly created position will partner with teams across the company to deliver unified flawless employee experiences. Our Product Manager must have a passion and desire to help build a firm wide Employee experience strategy that reaches across technology and process.

Key areas of focus for this newly forming role is to help define and create a consistent employee experience across geographies and practices and internal support experiences. This is about getting into the head of our employees, understanding a day in the life, and identifying solutions to improve employee efficiency and engagement. The Senior Product Manager will champion the employee experience evolution through data-driven insights using a variety of qualitative and quantitative inputs, defining key features across technology solutions.

Responsibilities
* Contribute to key experiences within employee journeys (to be created), build a vision and robust strategies in support of these areas to continuously enhance employees experience with internal tech.
* Build and own an innovative, world-class roadmap of features and services to drive improvements to the employee experience in alignment with defined strategy.
* Develop business cases and rationale to validate roadmaps and strategies.
* Define and deliver key features and functionality that enhance the employee experience across internal WMP digital properties.
* Conduct data-driven analyses to continuously maintain a pulse on performance and the state of the business.
* Collaborate with peers and leaders across the enterprise to solicit needs and ensure outcomes align with enterprise priorities and goals.
* Effectively manage both internal and external partnerships on projects from concept-to-delivery to ensure timely delivery of features.
* Monitor & identify employee needs, staying current on industry standards/trends and respond by making adjustments to user experience and product roadmaps.
* Maintain a strong understanding of available technologies and apply technology solutions, where appropriate, to improve efficiency and ultimately benefit the employee.
* Review operating practices and procedures, determine whether improvements can be made and work to implement changes as appropriate.
* Research and resolve issues using appropriate resources.
* Present plans and updates to organizational stakeholders, including executive leadership on a regular basis.

Qualifications
* A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great cross team Digital Workplace
* A high bar across the board - from your own contributions to the people you work with to the projects you work on
* Desire to learn - Learning and improving your craft is important for all of us, if you're constantly learning you're in a better position to create awesome new applications for our employees
* Extremely strong written, oral communication and presentation skills
* A track record of successful project delivery and extensive (8+ years) product management experience, ideally in a corporate environment
* Experience working with SaaS products and services
* Experience and participation in product management, Scrum and Agile ceremonies and activities
* Overall knowledge of the last trends in the corporate Information Technology domain (Cloud, Application as a Service, etc.
* Knowledge of Agile methodologies,
* Overall knowledge of Cloud technologies (AWS, Google, Office 365, etc.),
* Bachelor’s degree in business management, engineering, finance, or similar, MBA a plus
* Consulting background preferred

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe Partners

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Senior Consultant, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Advanced Analytics

What are West Monroe Partners Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

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