We are Relativity. A market-leading, global tech company that equips legal and compliance professionals with a powerful platform to organize data, discover the truth, and act on it. The US Department of Justice, 199 of the Am Law 200, and more than 329,000 enabled users trust Relativity during litigation, internal investigations, and compliance projects.

Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole, authentic self to our team.

We believe that great talent is not bound by geography and that what you do matters more than where you do it. Relativity has assumed a hybrid work strategy, allowing choice and flexibility for employees to work either from home, a physical Relativity office location (once safe to do so), or a combination of the two, within certain logistical boundaries. Submit your application to learn more from our recruiters or contact us for more details.

As the Global Support & Solutions Enablement Program Manager, you will help support Relativity’s Customer Support and Solutions teams through enablement programming and initiatives. This role will primarily focus on: 

- Building, coordinating and delivering the Customer Support & Solutions new hire onboarding programs 

- Driving ongoing training and development projects for our established team members in Customer Support and Solutions

Role Responsibilities:

• Program manage and optimize all facets of Customer Support & Solutions new hire onboarding processes and experience (Ensure a stellar onboarding process by closely collaborating with peer GSS-Ops functions and with other cross-functional areas at Relativity, including Human Resources, IT and GSS leadership)
• Proactively drive the learning and adoption of Customer Support and Solutions processes and methodologies for both new hires and existing employees 
• Design and implement metrics to measure training programs’ impact and effectiveness 
• Recommend and implement changes to existing enablement & training programs and initiatives
• Lead the creation, deployment and delivery of ongoing training and content for Customer Support/Solutions processes and tools 
• Work with front-line Customer Support and Solutions management and leaders to execute effective programming 
• Responsible for maintaining and evolving all training and onboarding content resources and materials within the enablement tool and any other content repositories.

Minimum qualifications:

• 3-5+ years of experience managing new hire onboarding programs, end-to-end 
• Demonstrated knowledge of Customer Support training and program management best practices 
• Strong presentation skills & ability to lead trainings autonomously
• Strong organizational skills, with the ability to manage multiple projects simultaneously 
• Excellent communication skills, written & verbal

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service, and we’re always looking for people to join us on the journey.

Relativity is a team of smart, passionate people always looking to grow, contribute, and make our product and customer service the best it can be. Our team members come from diverse backgrounds with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they’re empowered to be their full, authentic selves, regardless how you identify. 

So, please come as you are. We can’t wait to meet you. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.