Engineering Operations/Associate Scrum Master at Ascension

| Chicago
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We Are Hiring

Are you a Certified Scrum Master but never had the opportunity to work as a Scrum Master? Do you want to learn about Agile and Scrum concepts? This may be the role you have been looking for! We are looking for someone to analyze, coordinator and perform operations tasks in our Software Engineering team.

Join a successful team of Scrum Masters and Operational leaders within Software Engineering. 

As an Associate Scrum Master of Engineering Operations, you will support multiple Scrum Masters by learning, growing and applying Agile / Scrum principles with a focus on operational excellence.  You will also support Engineering Operations solutions, reporting and tracking.  

 At Ascension, your efforts will be making a significant contribution to the vital healthcare communities that we serve. 

This position can be located in St. Louis, Chicago or Austin

Why Join Ascension?

Ascension Technologies leverages technology to create collaborative solutions that improve everyday health decisions. The technology enables seamless access to data across all applications transforming the customer experience when interacting with technology and enhancing our ability across Ascension to better serve communities with greater agility and responsiveness. It is used to provide insightful use of automation and data-drive improvements to enhance the provider, patient and consumer experience as well as keeping cybersecurity with a strong posture to protect data and other valuable assets.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2019, Ascension provided $2 billion in care of persons living in poverty and other community benefit programs.

Ascension includes more than 150,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia, while providing a variety of services including clinical and network services, venture capital investing, investment management, biomedical engineering, facilities management, risk management, and contracting through Ascension’s own group purchasing organization.

What You Will Do

As an Associate with Ascension Technologies, you will have the opportunity to learn technical expertise as a Scrum Master supporting our Software Engineering team.


  • Drive resolution, coordinate, analyze and track Operations tasks (staffing, onboarding, contracts, financials, service model, etc. to ensure deliverables are met on time

  • Coordinate with other teams, as required, such as HR, Finance, Help Desk, Contracting, Scrum, Incident, etc.

  • Supports Operations, Program and Strategy leadership by creating or providing data to creation operational documents, reports, presentations, analysis or goal tracking

  • Supports Scrum Masters in planning, ceremonies, building out tools

  • Learn best practices for Scrum ceremonies, Agile / Scrum tools and processes

  • Understand risk tracking, reporting and perform analysis and coordination

  • Support dynamic and fast paced Scrum teams and can embrace change

  • Recognize, follow up and escalates pending Scrum and Operational issues

  • Willingness to learn or enhance Agile / Scrum knowledge and capabilities

  • As skills grow, facilitate ceremonies for 1-2 small Scrum teams

  • Other analytical, operational, technical coordination, Agile/Scrum duties, as assigned


Required Experience/Skills:

  • 1-3 years of experience in coordinating Operations activities

  • 1-2 years experience in analyzing data and documenting trends and findings required

  • Good knowledge and understanding of Agile and Scrum concepts and fundamentals

  • 1+ years of knowledge, training or experience in Agile and Scrum processes

  • Experience providing coordination, identify obstacles and drive to resolution

  • Good verbal and written communication skills


Desired Experience:

  • Knowledge of Quality Assurance techniques

  • Experience in working with Product and technical teams

  • Hands-on experience with JIRA, Confluence, GitHub, Slack and other collaboration tools

  • Knowledge of HR, financial and GSuite

  • Experience in Agile/Scrum ceremonies


Characteristics We Seek (opportunity to learn and grow into):

  • Be curious about technology, agility and Operations. Our Software Engineering team is constantly changing and evolving. At Ascension, we embrace change and are curious to learn how the latest technology, tools and agility can be used to improve the lives of patients and our clinicians

  • Shields the team. From external interference to enable optimal functionality and productivity. Anticipates and addresses potential or actual impediments to team delivery (cultural barriers, logistic challenges)

  • Learn and grow professionally. We strive for continuous improvement of our Digital Studio organization and our team members do the same. This comes from the path of constant learning, in addition to reflecting on past experiences for improvement opportunities

  • Seek feedback. Feedback is important to us. We use it as a guide for our own development, and we build our software with feedback built into the process. It is incorporated into our Scrum ceremonies, including retrospectives to help us learn and grow.

  • Demonstrate positivity. Our organization's focus is all about solving problems, and most of these problems are challenging. We try not to let that get in our way of thinking positive -- instead it is what motivates us to reach higher.

  • Work with your team. We understand that our best work comes from working together. Our teams enjoy working together, sharing knowledge, helping, mentoring, and delivering our best for the communities we serve.

  • Live Ascension’s core values. The Ascension core values are the standard that we hold ourselves to and a source of pride for us. We live by them. Our core values include: service of the poor; reverence; integrity; wisdom; creativity; and dedication.



  • Computer Science Bachelor's degree or degree in related field of study preferred

  • Certified Scrum Master (CSM) desired or willingness to achieve within one year of hire

What You Will Need


  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:

  • 3 years of experience preferred.

Equal Employment Opportunity

Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
EEO is the Law Poster Supplement

E-Verify Statement

This employer participates in the Electronic Employment Verification Program.  Please click the E-Verify links below for more information.


Right to Work


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Technology we use

  • Engineering
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200 South Wacker Drive, Chicago, IL 60606

An Insider's view of Ascension

How would you describe the company’s work-life balance?

I would describe our company’s work life balance as very supportive and even encouraged. Although many of our team members are busy with their assigned workload, I am supported by my leadership to plan vacation or time off to recharge, take care of personal items or just spend time with friends and family.


Manager - Software Engineering Operations, Program and Strategy

What is your vision for the company?

I work with a bunch of creatives in the human-centered design field; we live in a constant state of curiosity and are always challenging assumptions. Our team focuses on uncovering the challenges that our patients and caregivers face and we ultimately hope to provide solutions to address any pain points. I’d like Ascension to be known as the health


VP Experience Research, Clinical Products

What makes someone successful on your team?

My goal is never to tell my teams how to do something. I want my teams to feel empowered to own their solutions in addition to the creative process it takes to get them there. When a team’s software exceeds the mark, I ensure they receive the recognition they deserve as part of their commitment to supporting our healthcare communities


Director of Software Engineering

What are Ascension Perks + Benefits

Ascension Benefits Overview

While the Ascension network expands across the United States, a common bond unites our caregivers at each ministry: the desire to provide compassionate, personalized care for all — especially those most in need. To ensure we are caring for the needs of our quality associates, we offer affordable, accessible care through our comprehensive benefits program. With many choices, you can select the plans that best meet your needs, providing security now and in the future

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
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