Bringg
Chicago, IL
Hybrid

Customer Success Manager

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Bringg's vision is to connect people and brands through innovative delivery and fulfillment that is accessible, usable, and valuable to everyone. We do this with our innovative cloud platform that connects, automates, and orchestrates supply chain technology, people, and providers​.
Bringgsters are passionate about solving complex problems at a high scale, they are smart, innovative, creative, and push the product forward and make a real impact in the industry.

We are looking for a Customer Success Manager (maternity leave cover) to join our dream team!

What you are expected to deliver? - Responsibilities

  • Establish and maintain trusted relationships across a portfolio of named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
  • Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
  • Utilize the renewal playbook for engagement to maximize revenue retention.
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Maintain accurate internal documentation regarding account status via Bringg’s CSP and Salesforce
  • Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
  • Manage the implementation of new use cases, best practices, and functionality to expand existing accounts 

What we expect you to Bringg? - Requirements

  • 3-5 years experience as a Customer Success Manager\Account Manager with large international enterprise accounts.
  • Technical knowledge and troubleshooting skills related to software solutions (SaaS environment)
  • Excellent communication skills with customers and key executives
  • An ability to create structure in ambiguous situations and implement strategies to drive success
  • Business results oriented, negotiation and presentation skills
  • Travel: up to 20%
  • Experience with the logistics industry is strongly preferred
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What are Bringg Perks + Benefits

Bringg Benefits Overview

At Bringg, our commitment to employee well-being is evident through a comprehensive insurance package covering Medical, Dental, Vision, Life, LTD + STD, and HRA, inclusive of family coverage.

Thriving in a conducive work environment, you'll receive tailored support for home offices and monthly meal perks. Embrace the flexibility of a hybrid work model, complemented by a commendable commute allowance for our Chicago team.

Enjoy monthly reimbursements for WIFI and phone expenses. Acknowledge life's milestones with generous parental and maternity leave, extra vacation days for weddings, and a dedicated birthday day off.

Invest time in personal well-being with a monthly budget for wellness activities. Join us at Bringg, where your professional journey is enriched by a holistic approach to work-life balance.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Employee-led culture committees
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
In-person revenue kickoff
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Bringg has a fully stocked kitchen with organic options.
Some meals provided
Company-sponsored happy hours
Bringg provides a weekly happy hour.
Pet friendly
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

Additional Perks + Benefits

A fun team of people that work hard and play harder * Multiple team events, meetups and social activities * Fast-paced work environment * Helping global brands redefine the future of delivery logistics * Positive environment to expand your skills, develop your career, and make a difference.

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