Enterprise Solutions Manager at Toast

| Chicago
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We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

The Enterprise Solutions Engineer Manager will be responsible for managing the day to day activities of their defined portion of the Enterprise Solutions Engineering team. This includes monitoring all Salesforce activities to ensure data cleanliness. In addition, the manager will monitor and maintain all activity reporting and analysis, and will work with sales enablement to further the education of the sales team. The Enterprise Solutions Engineer manager will report team updates at Enterprise/Mid-Market Quarterly Business Reviews, and report to the Director of Enterprise Solutions Engineering.

About this roll*:

  • Manage the Enterprise Solutions Engineer (ESE) team, including hiring and ensuring proper training & on-boarding 
  • Defines team quarterly OKRs and approves individual OKRs
  • Coach ESEs on demo skills and functional values of toast 
  • In conjunction with the Director of Enterprise Solutions Engineering, approve customer lab assignments 
  • Oversee lab engagements and ensure all deliverables are met 
  • Travel with ESEs to provide feedback and coaching where applicable
  • Review all deliverables from Toast Customer Success Evaluation for accuracy and completion
  • Be an expert in the product with complete knowledge of the technologies implemented in the application software, hardware, and cloud architecture
  • Weekly 1:1 with team members to review pipeline
  • Monthly 1:1 with Sales Executives to ensure their business needs are being met
  • Builds team awareness of customer business and operational challenges 
  • Work with EIC manager to maintain consistent communication between sales/services 
  • Supports the ESE team during the Pilot (Proof of Concept) phase; assisting with escalation and resolution
  • Works with Enterprise Sales and Product teams to ensure deal desk approval process is executed correctly
  • Reviews all feature requests with Product Management and ESE team
  • Works with Product Management and ESE team to understand and translate approved product Master Service Agreement timelines to customer. 
  • Facilitate ESE team in building/maintaining relationships with 3rd party partners (Online Ordering, Loyalty, Labor Scheduling, BI etc.). 
  • Assisting Enterprise Sales and Marketing in response to Request for Proposal process.
  • Provide updates on all ongoing ESE projects and metrics to channel leadership 
  • Strict adherence and enforcements of solutions team cultural norms and values 

Do you have the right ingredients*?

  • Minimum five years hospitality or related industry experience required
  • Comprehensive understanding of complex restaurant operations
  • Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
  • Detail oriented and possess strong problem solving and troubleshooting skills
  • Knowledge of competitive landscape
  • POS and back-office application knowledge required with experience in working in pilot (Proof of Concept) environment a plus
  • Ability to manage multiple customer engagements simultaneously working in a fast paced environment
  • Project management skills are beneficial
  • Bachelor’s degree or equivalent experience
  • Strong leadership ability

*Bread puns encouraged but not required

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

We are located in the trendy, downtown area of Streeterville on Michigan Avenue. You can find us next to the Wrigley Building!

An Insider's view of Toast

What's something quirky about your company?

Our sticker obsession! We love collecting and trading them.

Eric

Manager of Snacks

What does your typical day look like?

6 cups of coffee, a Cliff bar, lunch at 2, and on my way home by 7!

Shawn

Operations Specialist

How does the company support your career growth?

I meet with my manager every week to review my personal goals and discuss how I want to grow as a developer. We also get a yearly stipend that we can use to attend conferences and purchase books that expand our knowledge base.

Biz

Software Engineer

How has your career grown since starting at the company?

I've been extremely fortunate to have great mentors and managers who encouraged me to look at situations through different lenses. This has helped me identify opportunities to carve out new career paths. Four of the six roles I've held did not exist before I stepped into them.

Krystal

L&D Specialist

What are Toast Perks + Benefits

Toast Benefits Overview

Like most tech companies, we offer commuter subsidization, full health coverage, endless snacks, and collaborative workspaces. But what makes us unique is our offerings beyond the standard spread of perks and benefits: unlimited PTO, 401(k) match, sabbatical after five years, $500 wellness stipend, fun company events, employee-led communities, peer-nominated Toasty Awards and most importantly, an environment where you can truly be yourself. If you want to get the inside scoop on what it's really like to work here, check out our instagram @lifeattoast and follow the hashtag #WeAreToasters.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Eligible employees get a summer of paid sabbatical after their first 5 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table.
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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