Executive Consultant at ServiceNow

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ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is seeking Executive Consultants to join our Inspire Program. Inspire is focused on our largest and most innovative customers. Executive Consultants challenge enterprise executives to think differently about how to drive top line revenue by improving employee and customer experience in even the most minor of interactions. They work with multiple pre-sales teams to design impactful solutions and experiences that cross disciplines, bring together people and technology, and enable Enterprise Service Management.

While collaborating with customers, sales, and enablement, the Executive Consultants will leverage industry and operational experience to elegantly articulate the advantage of the ServiceNow platform being built on a single cloud platform that consists of one user interface, one code base and one data model in alignment with each customer’s business goals and objectives. The Executive Consultant will also lead and participate in the delivery of workshops, best practice and educational sessions to existing customers and partners.

What you get to do in this role:

  • Advise senior executives at G2K organizations undergoing business growth, industry and/or technology trends and digital transformations
  • Define and manage advisory engagements, leveraging ServiceNow Inspire deliverables and methodologies
  • Lead discovery workshops with CXO leadership teams to understand business objectives problem statements of our prospects and customers
  • Document and present industry and operational experience insights and recommended solutions to meet business objectives.
  • Work with ServiceNow teams to create and present roadmaps, high-level architecture and digital transformations leveraging the ServiceNow platform and services that support customer business objectives
  • Work with the ServiceNow Business Value Consultants to define and document the impact the ServiceNow solution will have on an organization’s ability to operate and transform their business.
  • Recommend strategic drivers, business outcomes, metrics and KPI’s to quantify solution impact and drive continual service improvement.
  • Provide thought leadership and collaborate with internal ServiceNow business units
  • Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.
  • Understand and communicate high-level governance and operating models on the ServiceNow platform and integrations with existing frameworks and platforms

To be successful in this role, we need someone who has:

  • 8+ years Management experience as a client executive, consulting partner level leader, Manager/Director/VP, or in a fast-growth, technology company; and/or
  • Executive experience managing, operating and/or transforming corporate shared services functions (e.g. IT, HR, CSM, etc.) organizations
  • Bachelor’s degree (required); Masters a plus (Business or Technical preferred)
  • Intrinsically curious and passionate about researching current and emerging trends in IT and specific industries
  • Excellent understanding of shared services operational models
  • Basic to advanced understanding of multiple solution domains – including Business Management, HR Service Management, Enterprise Service Management, Operations Management and Application Development
  • Experience in developing and growing C-Level relationships with an ability to communicate complex topics to an audience with various functional knowledge
  • Consultative skills including issue diagnosis, unpacking and advising on CXO level challenges
  • Presentation skills including public speaking, meeting facilitation and white boarding
  • Cross functional program and project management skills.
  • Expertise overseeing or designing, implementing and managing advanced architectures in an application domain and integrating systems or platforms
  • Must enjoy working in a highly collaborative, fast-paced environment
  • Must be willing to travel up to 70%

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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