Experience Manager

| Chicago | Hybrid
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Description

 

Here @ Strata
We are committed to our mission to help heal healthcare. Our unique culture is driven by a social, hardworking environment full of talented people solving problems together.  We embrace learning, cross-team collaboration, and continuous career growth.  Lifting each other to lift our clients, our product, our company.   If being part of a fun, fast-moving, innovative team is what you seek?  Keep reading.   

We look for someone who:

  • Is Service-Centric: Someone who desires to make an impact in and outside of our office. We look for service minded people to support our customers, each other and our community.
  • Has a Growth Mindset: Driven to own your individual learning and development (We’ll help you - we have a team dedicated to training you and providing extra educational resources).
  • Rocks Impact: Thinks two steps ahead to ensure the work we do will solve problems and make a difference.
  • Will be a StrataPro: Accountable.  Prepared.  Positive.  Core to who we are and how we treat one another. 

What you’ll do in this role:
Experience Managers serve as partners to their clients’ post-go live and are responsible for ensuring that we drive continuously increasing value within each client’s organization as well as deliver a world class client experience. Experience managers act as a guide, in lockstep with their clients, to develop an efficient, reliable, and effective financial management process for their client base. They serve in a cross-functional role to develop, communicate, and execute on strategic plans for assigned accounts. 

  • Account Planning: Assess how Strata can help clients deliver on their strategic objectives, as it relates to their financial management processes, including:
    • Facilitating end of project/process retrospectives (short term and long term)
    • Gaining insight on client’s strategic priorities and effectively matches with opportunities related to both Product & Professional Services sales
    • Develops, circulates and manages against a client Road Map, continuously increasing the value Strata provides to the client’s organization
  • Product & Utilization: Ensures clients utilize the full functionality of purchased modules to the best of their ability
    • Facilitates current state analysis through Best-In Class scorecards
    • Measures and drives improvement in System Adoption & Democratization
  • Engagement: Ensures clients are informed and engaged via our annual user Summit, surveys, webinars, thought leadership and networking opportunities
  • Experience: Serves as “Go-to” resource within Strata/ Master of “account health and ensures Strata is easy to do business with, including quarterbacking resolution of reoccurring/complex support issues and escalations
  • Operations: Facilitates design of assigned new Experience Management programs and/or optimization of current programs 

Your accomplishments include:

  • Bachelor’s degree or equivalent in a related field
  • 2+ years of experience in project/account management roles
  • 5-7 years of experience in healthcare (provider, payor, healthcare IT)
  • Strong communication skills and strong conflict resolution skills
  • Demonstrated ability to lead & engage with cross-functional teams to solve complex problems
  • Data analytical skills and the ability to interpret data to drive decisions
  • You’d really wow us if you have:
    • Understanding of Strata’s market and ability to speak to clients regarding the problems being solved by our solutions
    • Salesforce experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • .NETLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • MicroservicesFrameworks
    • .NET CoreFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • FigmaDesign
    • LucidchartDesign
    • AirTableDesign
    • ConfluenceManagement
    • JIRAManagement
    • TaskRayManagement
    • HootsuiteCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We have two campuses: our HQ, located in the heart of Downtown Chicago and another just outside of St. Louis, MO.

An Insider's view of Strata Decision Technology

What are some social events your company does?

One of the things I enjoy most about the culture at Strata is the social events - there is always a way to get to know your co-workers on a more personal level. A few of my favorite team events have included dinners, bowling, cooking classes and even meeting and petting a penguin!

Madeline

UI Designer

What's the biggest problem your team is solving?

Our Data Science team is focused on several key initiatives. Currently, we are measuring the financial impact of COVID-19 on our client base and tracking hot spot areas. Our goal is to identify trends and clearly visualize the impact of COVID-19 to help hospital leaders allocate their limited resources and stay financially solvent.

Chris

Data Engineer

How has your career grown since starting at the company?

My career started as a software engineer; today I have the opportunity to lead the engineering team and make a tremendous impact in healthcare and our community. Strata has provided me with many resources along the way, whether it be new roles, projects or leadership training that have helped me get a broader understanding of the business.

Tushar

VP, Engineering

How do you empower your team to be more creative?

I always encourage my team to change their lens in order to strike up creativity. For example, putting on the hat of a nurse manager who just wrapped up their shift and needs to opine on financial performance impacts how we can make that task intuitive, efficient, and valuable.

Alina

VP, Solutions & Marketing

How do you collaborate with other teams in the company?

I have the pleasure of working with a multitude of internal Strata teams to support our clients. Throughout the implementation life cycle, my team will work with Sales, Finance, Contracts, Product Management, Technical Consulting, Experience Management and Training teams to ensure projects are delivered on time and under budget.

Amy

Senior Manager, Solution Engineering

What are Strata Decision Technology Perks + Benefits

Strata Decision Technology Benefits Overview

We know that our people want more than just a job at Strata. They want a career with purpose. A community who truly cares. A safe place to bring their authentic selves to work. Relationships that don’t end with the workday. Security for their families. Service to their communities.

Our team means everything to us, so the things that are important to them are our first priority. We support our team through the many programs, perks and benefits listed below.

Culture
Volunteer in local community
Our team members can use their annual community service day to make an impact in their neighborhood.
Partners with nonprofits
We partner with many organizations including: OneTen, Feeding America and the Greater Chicago Food Depository.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee-led culture committees
Day off for your birthday
Use your annual floating holiday for just about anything you celebrate!
Hybrid work model
Summer hours
Flexible work schedule
We know that life happens - we encourage our team to communicate with their managers about flexibility they may need. We also offer a flex Fridays program!
Remote work program
We offer both a hybrid or fully-remote working option based on preference and location. While we have campuses in Chicago and St. Louis, team members are primarily based out of their home offices.
Diversity
Mandated unconscious bias training
We have incorporated unconscious bias training into our annual, company-wide ethics training and our new hire onboarding program. Managers also attend inclusive leadership trainings.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Strata's Diversity Council helps us consider programs and processes to best support our organization from a DE&I perspective. It also allows for team members to listen, educate and share experiences.
Hiring practices that promote diversity
We tap into a diverse talent pipeline through partnerships with diverse student organizations. Our team is also required to complete training around unconscious bias before conducting interviews.
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Strata employees can contribute up to $3,500 annually to their FSA. These funds can be used for applicable out-of-pocket, healthcare-related expenses or dependent care expenses.
Disability insurance
Dental insurance
Vision insurance
Health insurance
All health benefit coverage begins on day one. Team Members have their first 30 days to select the right coverage for themselves and their families.
Life insurance
Pet insurance
We offer multiple plan and provider options through a benefit portal every team member has access to on day one!
Wellness programs
Every team member has an annual health & wellness stipend that can be used towards fitness and wellness costs. We offer discounted rates to a variety of local and nationwide fitness clubs.
Team workouts
Strata encourages our team to stay active through various virtual workout challenges so that we can get moving together, no matter where we are located!
Mental health benefits
Mental health and taking time away from work is important - every team member has two Mental Recharge Days to be used freely throughout the calendar year.
Transgender health care benefits
Wellness days
Each team member has two wellness days included in their time off bank, starting on day one.
Financial & Retirement
401(K)
Strata offers both a traditional 401(K) and Roth 401(K) with a broad selection of stocks, bonds and international index funds to choose from.
401(K) matching
Strata provides employees with a 401(k) matching plan managed by Vanguard. We match 50% of contributions up to 6% of an employee's annual gross pay. Our team members are fully vested on day one!
Employee stock purchase plan
We allow all fulltime employees to purchase company shares at a discounted price, starting on day one.
Performance bonus
We're proud to have consistently funded our bonus pool to 100%. Our team has clear expectations set and aim to meet and exceed their goals each year!
Child Care & Parental Leave Benefits
Generous parental leave
We provide 12 weeks of paid birthing parent leave and offer 6 weeks for non-birthing parent and adoptive parent leave.
Family medical leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Company sponsored family events
Strata has fun celebrating "Take Your Kid To Work Day" each year! We've also hosted a "Friends & Family Open House" in our office to show our loved ones where we work.
Vacation & Time Off Benefits
Generous PTO
Our team members start accruing PTO on day one, accrue 21 days per year & can roll over up to 5 unused days each year. We also offer 10 paid holidays plus an additional community service day per year.
Paid volunteer time
Our team receives one day per year of paid volunteer time. Additionally, many of our teams will take time to volunteer together!
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Strata offers pre-tax commuter benefits for transportation, parking and car-share services as well as a corporate discount to Divvy bike here in Chicago!
Company-sponsored outings
All teams are encouraged to plan quarterly events and outings!
Free snacks and drinks
We love our Bevi machines for flavored water and stock a variety of snacks daily.
Some meals provided
Onsite office parking
There are many pay-to-park garages near our office, including in our HQ building, the Aon Center.
Recreational clubs
Team members can use their annual health & wellness stipend to pay intramural dues in their home town. In Chicago, we often play beach volleyball or softball in the summer too!
Relocation assistance
Fitness stipend
Aside from our annual health & wellness stipend, Strata has partnerships with a variety of fitness centers nationwide that our team can take advantage of!
Home-office stipend for remote employees
All team members, regardless of location, are eligible for monthly reimbursement to offset the cost of technology usage as well as other home office needs.
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
We offer extensive new hire training and employee development programs alongside our Education Grant program for our people to expand their knowledge and skills in and outside of Strata.
Tuition reimbursement
Our education grant program covers up to $500 annually of current tuition or fees associated with courses or graduate programs related to your role at Strata!
Lunch and learns
Strata hosts a variety of lunch and learns throughout the year. We have welcomed guest speakers to talk to our team about Accessibility & Inclusion, healthcare challenges & trends and more!
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 mentorship, cross-department mentorship, career mentoring and leadership mentoring.
Continuing education stipend
Our Education Grant program offers $500 annually, for continuing education.
Continuing education available during work hours
Every team member has access to a catalog of over 200 courses taught by Strata employees to further their learning. In addition, team members have LinkedIn Learning licenses for continued education.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Team members can use their annual Education Grant to pursue certifications or training in their field of interest.

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