Experience Manager
Description
Here @ Strata…
We are committed to our mission to help heal healthcare. Our unique culture is driven by a social, hardworking environment full of talented people solving problems together. We embrace learning, cross-team collaboration, and continuous career growth. Lifting each other to lift our clients, our product, our company. If being part of a fun, fast-moving, innovative team is what you seek? Keep reading.
We look for someone who:
- Is Service-Centric: Someone who desires to make an impact in and outside of our office. We look for service minded people to support our customers, each other and our community.
- Has a Growth Mindset: Driven to own your individual learning and development (We’ll help you - we have a team dedicated to training you and providing extra educational resources).
- Rocks Impact: Thinks two steps ahead to ensure the work we do will solve problems and make a difference.
- Will be a StrataPro: Accountable. Prepared. Positive. Core to who we are and how we treat one another.
What you’ll do in this role:
Experience Managers serve as partners to their clients’ post-go live and are responsible for ensuring that we drive continuously increasing value within each client’s organization as well as deliver a world class client experience. Experience managers act as a guide, in lockstep with their clients, to develop an efficient, reliable, and effective financial management process for their client base. They serve in a cross-functional role to develop, communicate, and execute on strategic plans for assigned accounts.
- Account Planning: Assess how Strata can help clients deliver on their strategic objectives, as it relates to their financial management processes, including:
- Facilitating end of project/process retrospectives (short term and long term)
- Gaining insight on client’s strategic priorities and effectively matches with opportunities related to both Product & Professional Services sales
- Develops, circulates and manages against a client Road Map, continuously increasing the value Strata provides to the client’s organization
- Product & Utilization: Ensures clients utilize the full functionality of purchased modules to the best of their ability
- Facilitates current state analysis through Best-In Class scorecards
- Measures and drives improvement in System Adoption & Democratization
- Engagement: Ensures clients are informed and engaged via our annual user Summit, surveys, webinars, thought leadership and networking opportunities
- Experience: Serves as “Go-to” resource within Strata/ Master of “account health and ensures Strata is easy to do business with, including quarterbacking resolution of reoccurring/complex support issues and escalations
- Operations: Facilitates design of assigned new Experience Management programs and/or optimization of current programs
Your accomplishments include:
- Bachelor’s degree or equivalent in a related field
- 2+ years of experience in project/account management roles
- 5-7 years of experience in healthcare (provider, payor, healthcare IT)
- Strong communication skills and strong conflict resolution skills
- Demonstrated ability to lead & engage with cross-functional teams to solve complex problems
- Data analytical skills and the ability to interpret data to drive decisions
- You’d really wow us if you have:
- Understanding of Strata’s market and ability to speak to clients regarding the problems being solved by our solutions
- Salesforce experience