Expert Technical Delivery Manager - Public Cloud

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The Technical Delivery Manager (TDM) is a crucial member of the Ensono account management team. This function provides IT Service Management (ITSM) governance and technical leadership to their assigned clients. The TDM works directly with our clients to develop a deep understanding of their business and how that drives their technology needs. Empowered with that understanding, the TDM provides oversight and guidance to Ensono Operational teams to ensure our clients have an exceptional experience with the solutions we provide. The TDM possesses a depth of technical knowledge, adept in bringing efficiencies and improvements to disparate processes and systems, leading through influence, is focused, can manage competing priorities, an impeccable communicator, and is a tenacious advocate for the client.
 

 Responsibilities:

  • Be a client advocate.
  • Be a subject matter expert of their client(s) environment and the technologies supporting the service solution.
  • Ability to make cost/performance optimization recommendations for client environments (e.g VM Resizing)
  • Provide ITSM governance and leadership.
  • You will be the primary point of operational escalations for your clients.
  • Manage, lead, and coordinate operational projects and objectives.
  • Actively identify, capture, and communicate operational risks, insights, opportunities, and efficiencies. Develop and execute improvement plans from discoveries.
  • Maintain accurate and thorough documentation of client environments and support procedures.
  • Identify opportunities for improvements and address inefficiencies.
  • Have the ability to travel (Post-COVID). Travel expectations will range depending on client needs (5% - 20%).  

Required Skills:

  • Deep understanding of cloud computing principals and ITSM processes.
  • Able to demonstrate exceptional troubleshooting and investigative skills.
  • Understanding of cloud native principals (CI/CD, Kubernates)
  • Must be able to instill confidence and deliver results.  
  • Have a strong sense of ownership and accountability. 
  • Execution-focused, highly collaborative, and works well in the details.
  • Has the ability to manage competing priorities from a variety of stakeholders.
  • Be an adept communicator who can educate audiences of varying skill sets and experiences.
  • Calm under pressure and able to manage major incidents.

 

Public Cloud Specific Required Skills:

  • Preference given to the candidate with experience in supporting Government Cloud Computing
  • Experience in developing and enforcing governance model for security in the cloud, understanding cloud financials and cost optimization, and overall governance of entire cloud footprint
  • Proven experience in cloud strategy to include scope, purpose, business case/value, financial analysis, integration with other key programs
  • Knowledge of app & data architectures and cloud native patterns for development, etc.
  • Experience applying standards of cloud compliance to application design to achieve reliability
  • Knowledge of networking in relationship to public cloud platforms, for example Security, Load Balancing, Network routing protocols
  • Experience implementing to AWS and Azure 'Well-Architected Frameworks' and the ability to apply / adjust the concepts to customer environments
  • Experience using AWS and Azure services and platforms inclusive of DevOps, Automation and Orchestration

 

Education and Experience Required: 

  • A passionate technologist that works to stay up to date with industry best practices and standards.
  • Bachelor's degree or equivalent.
  • The ideal candidate has the Microsoft Azure Architect certifications (AZ-303 + AZ-304) + Azure security engineer certification exam, AZ-500
  • 8+ years of experience working in any of the following areas: project management, service delivery, technical account management, or systems administration.
  • Preference to those with experience in technical account management or service delivery in support of enterprise environments, particularly those with a background in Public Cloud platforms.  
  • Applied skills in supporting, consulting, or designing solutions on public cloud platforms. Preference to candidates with backgrounds focused in Azure.
  • A strong background in ITSM governance.
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Technology we use

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Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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