The Expert Technical Delivery Manager (TDM) is a key member of the Ensono Diamond of Success team. The Expert TDM works directly with our clients to develop a deep understanding of their business and how that business drives their technology needs. Empowered with that understanding, the Expert TDM provides oversight and guidance within Ensono Operations to ensure our clients have an exceptional experience with the technology solutions we provide. An “expert” TDM is expected to work with the most critical and visible customers, cultivating the relationship and ensuring delivery on both current and future service requirements.
 

The Expert TDM is an individual possessing a wealth of technical knowledge, adept in bringing efficiencies and improvements to disparate processes and systems, able to lead through influence, break down silos, focused, manage competing priorities, be an impeccable communicator that is able to effectively adapt to their audiences, and is a tenacious advocate for the client.
Responsibilities:
Be a client advocate.
The point of escalations for your clients' operational needs.
Manage, lead, and coordinate operational projects and objectives.
Ensure operational success as well as meeting/exceeding of all contractual Service Level Agreements
Identify opportunities for improvements and address inefficiencies.
Required Skills:
15+ years’ experience working in any of the following areas: project management, service delivery or technical account management
Demonstrate a deep understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.
Exceptional troubleshooting and investigative skills.
In possession of a strong sense of ownership and accountability
The ability to manage competing priorities from a variety of stakeholders.
An adept communicator who can educate audiences of varying skill sets and experiences.
Calm under pressure and able to manage major incidents.