Growth Consultant – Transaction Management at Litera

Litera

| Chicago

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As a Growth Consultant on Litera's Transaction Management team, you will help to create a new market that transforms legal service delivery through solutions that streamline the transaction process. You will serve as the primary partner and guide for customers adopting our Transaction Management solution. From Day 1 of solution rollout through the first year of solution adoption firm-wide, Litera's Growth Consultants work tirelessly to build strategic relationships, assess needs, and identify opportunities for expanded use cases of our Transaction Management technology. Litera's Growth Consultants require the growth mentality of a salesperson, the empathetic approach of a customer success manager, and the business acumen of a consultant.
Key Responsibilities:

Drive adoption of Litera's Transaction Management platform across law firms
Align closely with Sales, Marketing, and Product to articulate the value of Litera's Transaction Management platform
Facilitate seamless customer onboarding and ongoing training that lead to high levels of satisfaction
Build out customer success plans that drive enablement, adoption, retention, customer satisfaction and loyalty
Educate and inform customers about solutions and features to drive adoption and grow the diversity of use cases
Build and maintain education and success resources to help clients self-enable on Litera's Transaction Management platform
Develop a broader roll-out plan with customer feedback
Provide customer with usage reports and ROI calculators leveraging customer data
Provide customer feedback internally to Litera's Product team to influence the product roadmap
Develop a trusted advisor relationship with customer stakeholders in order to create champions and advocates
Willingness to travel (40%+ of time)

Required Skills/Experience:

Ability to influence and persuade
Strong initiative, drive and self-direction
Proficiency at juggling multiple tasks
Ability and confidence to demonstrate value from tech solutions
Ability to convince customers about the benefits of digital transformation and new ways of working
Excellent presenter and communicator who is articulate, passionate and knowledgeable with the ability to evangelize our products
Experience engaging with individuals at General Counsel or C-Suite level as well as with front-line users and administrators
Experience in legal services, customer success, project management or solutions consulting within the Legal sector
Experience in customer success or similar roles in the Software as a Service (SaaS) space is desirable, but not essential
Experience driving adoption of enterprise legal management and/or legal operations management solutions
Ability to thrive in a fast-paced, start-up environment with a real passion for technology and product innovation
Legal background experience as a lawyer, paralegal, legal project manager, legal engineer or have gained similar market understanding in a role within a technology company that serves the legal industry

Qualifications:

3+ years in sales, account management, or customer success in a legal technology company
5+ years in the Legal sector (at a law firm and/or at a legal technology company)
The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions, and legal experience
Bachelor's degree; graduate-level legal degree and/or certification a plus, but not required

Who We Are:

Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

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Technology we use

Engineering
Product
Sales & Marketing

- .NETLanguages
- C#Languages
- C++Languages
- JavaLanguages
- JavascriptLanguages
- PHPLanguages
- PythonLanguages
- RubyLanguages
- SqlLanguages
- jQueryLibraries
- jQuery UILibraries
- AngularJSFrameworks
- ASP.NETFrameworks
- Ruby on RailsFrameworks
- SpringFrameworks
- AccessDatabases
- Microsoft SQL ServerDatabases
- MySQLDatabases
- SQLiteDatabases
- IllustratorDesign
- PhotoshopDesign
- Aha!Management
- ConfluenceManagement
- JIRAManagement
- WordpressCMS
- HubSpotCRM
- SalesforceCRM
- HubspotEmail
- HubspotLead Gen

Location

Our Chicago Headquarters is walking distance to all major train & bus stops. We are also just a short walk to bars and restaurants in the West Loop!

An Insider's view of Litera

How does your team reward individual success?

Litera is very generous when it comes to rewards and recognition. Just one example of this is how we recognize top performers in the organization every quarter based on our Core Values. The individuals get to spin a virtual prize wheel where they can win anything from cash, surprise birthday parties, or a new pair of shoes picked our by our CEO!

Nicole

Manager, Recruiting

How do you collaborate with other teams in the company?

Our culture is heavily focused on collaboration and growth, and everyone is approachable, from the CEO right through to the developers. Though I'm in sales, I regularly speak with our customer success, product, and marketing teams.

Abhijat

Vice President, International Sales

How has your career grown since starting at the company?

The best part of working here has been the opportunity to grow and learn. I started when I was 23 and have had many different roles and responsibilities on my journey with the company.

Nick

Product Manager

What is your vision for the company?

At Litera, we know that a great culture emerges from the people you hire. We hire the best and brightest, and take pride in taking care of our employees who in return, take care of us and our clients.

Brittani

Chief People Officer

How do your team's ideas influence the company's direction?

I'm inspired by the talented group of people I work with. One of the many benefits of working with a small company is that everyone has a direct impact on the outcome of our business. There is a sense of pride and ownership.

Kim

Business Analyst

What are Litera Perks + Benefits

Litera Benefits Overview

Litera proudly offers a comprehensive suite of benefits designed to serve the diverse needs of our unique workforce. While we are committed to enhancing and expanding our benefit offerings, the information in this document is meant to familiarize you with the benefits and programs currently in place.

Your medical, dental, vision, commuter benefit, and traditional 401k payroll deductions are through a pre-tax plan. The plan provides tax savings by reducing employee premiums from gross salary prior to calculation of federal income and Social Security taxes.

Culture

Volunteer in local community

We believe in giving back to our community. All full time employees are given one Volunteer Day Off per year that can be utilized at any point. Some employees even coordinate to participate in groups.

Partners with Nonprofits

Litera partners with Cardz for Kidz, Comic Relief, Genesys Works, & more!

Friends outside of work

Eat lunch together

Intracompany committees

There is always something going on at Litera thanks to our Employee Engagement Group. From baking contests, step challenges, desk decorating, and giving back to organizations in need.

Daily stand up

Open door policy

Team owned deliverables

Open office floor plan

Diversity

Dedicated Diversity/Inclusion Staff

Unconscious bias training

All hiring managers will going through certifications before hiring at Litera. In order to be a certified hiring manager, you must go through unconscious bias training.

Diversity Employee Resource Groups

Litera's Diversity & Inclusion Champions Network has one major goal which is “to make Litera a safe space where every employee feels like they can bring their whole self to work".

Hiring Practices that Promote Diversity

Litera has completely revamped our hiring process. You can expect: inclusive job descriptions, certified pre-employment assessments, diverse interview panels, & a shift in assessing our culture fit.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Litera employees can contribute up to $3550 annually for individuals & $7,100 for families to their FSA.

Disability Insurance

Dental Benefits

Our dental plan covers 100% of preventative services, 80% of basic services, and 50% of major services.

Vision Benefits

Health Insurance Benefits

Life Insurance

Onsite Gym

Mental Health Benefits

Our plan provides employees with free access confidential assistance to help you and your family meet the challenges that life, work and relationships can bring.

Retirement & Stock Options Benefits

401(K)

401(K) Matching

Litera provides employees with a 401(k) matching plan managed by Principal. We match 4% of contributions up to $11,400 maximum on each paycheck with immediate vesting .

Performance Bonus

Child Care & Parental Leave Benefits

Generous Parental Leave

Flexible Work Schedule

Remote Work Program

Our remote work program includes working remotely on occasion as needed.

Family Medical Leave

Vacation & Time Off Benefits

Generous PTO

Paid Volunteer Time

Paid Holidays

Perks & Discounts

Beer on Tap

Casual Dress

Commuter Benefits

Company Outings

Game Room

Stocked Kitchen

Some Meals Provided

Happy Hours

Parking

Recreational Clubs

Home Office Stipend for Remote Employees

During COVID, have provided extreme flexibility with working hours, provided all team members with a cash bonus to purchase items to enhance their “home office"

Professional Development Benefits

Job Training & Conferences

Diversity Program

Lunch and learns

Cross functional training encouraged

Promote from within

Mentorship program

Customized development tracks

Additional Perks + Benefits

As a global company, Litera strives to put diversity & inclusion at the forefront and make it a constant topic of conversation. Our employees come from all walks of life and we find it essential to embrace all cultures and backgrounds.

Our core values are the key driving forces behind nearly everything we do! From collaborating with one another to assisting our customers, our values are always front and center of the way we work at Litera.
Our open work setting means each team is accessible and our executives are always approachable. This focus on open communication and transparent leadership contributes to a unique and cooperative work environment.

We are extremely focused on career growth and opportunities for professional development for our employees. Our outstanding recognition program shines a spotlight on employees that go above and beyond by celebrating their hard work and wins.

Our employees are driven, energetic, passionate, and have the ability to make a direct impact within the company. We may be biased, but we believe our people are the best and brightest in the industry, and we’re always looking to expand our team!

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