Growth Consultant – Transaction Management

As a Growth Consultant on Litera's Transaction Management team, you will help to create a new market that transforms legal service delivery through solutions that streamline the transaction process. You will serve as the primary partner and guide for customers adopting our Transaction Management solution. From Day 1 of solution rollout through the first year of solution adoption firm-wide, Litera's Growth Consultants work tirelessly to build strategic relationships, assess needs, and identify opportunities for expanded use cases of our Transaction Management technology. Litera's Growth Consultants require the growth mentality of a salesperson, the empathetic approach of a customer success manager, and the business acumen of a consultant.
Key Responsibilities:
  • Drive adoption of Litera's Transaction Management platform across law firms
  • Align closely with Sales, Marketing, and Product to articulate the value of Litera's Transaction Management platform
  • Facilitate seamless customer onboarding and ongoing training that lead to high levels of satisfaction
  • Build out customer success plans that drive enablement, adoption, retention, customer satisfaction and loyalty
  • Educate and inform customers about solutions and features to drive adoption and grow the diversity of use cases
  • Build and maintain education and success resources to help clients self-enable on Litera's Transaction Management platform
  • Develop a broader roll-out plan with customer feedback
  • Provide customer with usage reports and ROI calculators leveraging customer data
  • Provide customer feedback internally to Litera's Product team to influence the product roadmap
  • Develop a trusted advisor relationship with customer stakeholders in order to create champions and advocates
  • Willingness to travel (40%+ of time)
Required Skills/Experience:
  • Ability to influence and persuade
  • Strong initiative, drive and self-direction
  • Proficiency at juggling multiple tasks
  • Ability and confidence to demonstrate value from tech solutions
  • Ability to convince customers about the benefits of digital transformation and new ways of working
  • Excellent presenter and communicator who is articulate, passionate and knowledgeable with the ability to evangelize our products
  • Experience engaging with individuals at General Counsel or C-Suite level as well as with front-line users and administrators
  • Experience in legal services, customer success, project management or solutions consulting within the Legal sector
  • Experience in customer success or similar roles in the Software as a Service (SaaS) space is desirable, but not essential
  • Experience driving adoption of enterprise legal management and/or legal operations management solutions
  • Ability to thrive in a fast-paced, start-up environment with a real passion for technology and product innovation
  • Legal background experience as a lawyer, paralegal, legal project manager, legal engineer or have gained similar market understanding in a role within a technology company that serves the legal industry
  • 3+ years in sales, account management, or customer success in a legal technology company
  • 5+ years in the Legal sector (at a law firm and/or at a legal technology company)
  • The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions, and legal experience
  • Bachelor's degree; graduate-level legal degree and/or certification a plus, but not required

Who We Are:

Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.
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Our office in Riverside Plaza looks over the river, is close to several train and bus stops and a short walk away from restaurants downtown.

An Insider's view of Litera Microsystems

How do you collaborate with other teams in the company?

Our culture is heavily focused on collaboration and growth, and everyone is approachable, from the CEO right through to the developers. Though I'm in sales, I regularly speak with our customer success, product, and marketing teams.


Director of International Sales

How has your career grown since starting at the company?

The best part of working here has been the opportunity to grow and learn. I started when I was 23 and have had many different roles and responsibilities on my journey with the company.


Senior Consultant

What is your vision for the company?

At Litera Microsystems, we know that a great culture emerges from the people you hire. We hire the best and brightest, and take pride in taking care of our employees who in return, take care of us and our clients.


VP of Human Resources

How do your team's ideas influence the company's direction?

I'm inspired by the talented group of people I work with. One of the many benefits of working with a small company is that everyone has a direct impact on the outcome of our business. There is a sense of pride and ownership.


Business Analyst

What are Litera Microsystems Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Our benefits package goes beyond health insurance, PTO and 401ks. We provide our employees with plenty of opportunities for volunteering, flexible work hours, options to occasionally work from home, snacks in the kitchen and group happy hours.

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