Growth Consultant – Transaction Management at Litera
Key Responsibilities:
- Drive adoption of Litera's Transaction Management platform across law firms
- Align closely with Sales, Marketing, and Product to articulate the value of Litera's Transaction Management platform
- Facilitate seamless customer onboarding and ongoing training that lead to high levels of satisfaction
- Build out customer success plans that drive enablement, adoption, retention, customer satisfaction and loyalty
- Educate and inform customers about solutions and features to drive adoption and grow the diversity of use cases
- Build and maintain education and success resources to help clients self-enable on Litera's Transaction Management platform
- Develop a broader roll-out plan with customer feedback
- Provide customer with usage reports and ROI calculators leveraging customer data
- Provide customer feedback internally to Litera's Product team to influence the product roadmap
- Develop a trusted advisor relationship with customer stakeholders in order to create champions and advocates
- Willingness to travel (40%+ of time)
- Ability to influence and persuade
- Strong initiative, drive and self-direction
- Proficiency at juggling multiple tasks
- Ability and confidence to demonstrate value from tech solutions
- Ability to convince customers about the benefits of digital transformation and new ways of working
- Excellent presenter and communicator who is articulate, passionate and knowledgeable with the ability to evangelize our products
- Experience engaging with individuals at General Counsel or C-Suite level as well as with front-line users and administrators
- Experience in legal services, customer success, project management or solutions consulting within the Legal sector
- Experience in customer success or similar roles in the Software as a Service (SaaS) space is desirable, but not essential
- Experience driving adoption of enterprise legal management and/or legal operations management solutions
- Ability to thrive in a fast-paced, start-up environment with a real passion for technology and product innovation
- Legal background experience as a lawyer, paralegal, legal project manager, legal engineer or have gained similar market understanding in a role within a technology company that serves the legal industry
- 3+ years in sales, account management, or customer success in a legal technology company
- 5+ years in the Legal sector (at a law firm and/or at a legal technology company)
- The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions, and legal experience
- Bachelor's degree; graduate-level legal degree and/or certification a plus, but not required
Who We Are:
Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.