GSS, Services Program Manager

| Chicago
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT WE'RE LOOKING FOR

As a Services Program Manager, it will be your core responsibility to develop and maintain the project management standards, internal processes that underpin service delivery, and establish repeatable delivery materials to be leveraged by our Service Delivery members. Successful execution against this responsibility would include outputs that are of high quality and relevance, driving global adoption and consistency in how our Service Delivery team members operate. 

WHAT YOU'LL DO

  • Oversee Services assets (ie: presentation decks, customer project workspaces) and processes (ie: pipeline management, delivery processes) to continuously improve and evolve these materials for increased efficiency and effectiveness 
  • Own the ongoing change management in the execution of any new processes or materials  
  • Ensure consistency in delivery materials and work with Service Delivery Teams to improve and maintain consistency of processes and assets
  • Work cross-departmentally to stay up to date with any product releases, services release updates, commercial implications that have and impact on Service Delivery materials and update accordingly
  • Prepare and deliver training to Project Managers, and/or Partners on our Methodology and Practices
  • Build and maintain a Program Management Handbook
  • Execute project delivery reviews for key projects to support lessons learned from individual projects, iteration of deployment methodology and supporting toolkit, and future services development
  • Identifies operational efficiencies within service delivery processes to proactively identify ways to protect Service margins, drive employee satisfaction, improve customer experience, or optimize ways of working with other Braze organizations 
  • Identify and build automation into GSS to reduce points of friction
  • Own risk escalation process within the onboarding phase of delivery

WHO YOU ARE

  • Bachelor’s degree in a technical subject area or business field
  • 5+ years experience working in a fast growing software SaaS company; Implementation / customer onboarding experience preferred
  • Demonstrated project management or program and / or portfolio management experience
  • Results oriented person with a proven track record of on-time project/program delivery for large, cross-functional projects with global stakeholders
  • PMI, PMP, or similar certification/training preferred
  • 
Process development training and experience
  • Demonstrated ability to successfully influence multiple stakeholders and lead cross functional teams across geographies and business units
  • Demonstrated track record of creative problem solving - thinks big, starts small, grows fast
  • Strong attention to detail, excellent organization skills, and ability to manage multiple projects /responsibilities
  • Ability to think strategically, anticipate future trends, develop product roadmaps, and deliver on those plans
  • Ability to communicate vision and drive various constituencies to execution and work seamlessly with both technical and business teams

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

20 North Wacker Drive, Suite 1100, Chicago, IL 60606

An Insider's view of Braze

What's something quirky about your company?

I love that Braze embraces new ideas and empowers employees to bring their passions to the workplace, even if it is out of the realm of our day-to-day jobs. Braze created the space for me to make a difference through DEI and Wellness initiatives supported by my colleagues.

Carolina

Senior Technical Recruiter

What are some things you learned at the company?

As a Senior Software Engineer that's new to Braze, I've been amazed by the thoughtfulness and collaboration demonstrated by my colleagues. I'm excited to see our smart teams deliver products that no other company can.

Dejay

Senior Software Engineer, Product Engineering (Ingestion)

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
More Jobs at Braze55 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Developer
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Finance
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
HR + Recruiting
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
HR + Recruiting
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Finance
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
HR + Recruiting
new
Chicago
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Braze's full profileSee more Braze jobs