HR Operations, Senior Project Manager
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
About this role:
The HR Operations Senior Operations Manager brings great talent programs to life as the “one-fist-to-bump” with our HR Centers of Expertise – understanding their business strategy, philosophy, and requirements while leading the change and operational activities to bring that program to life at scale for our 10,000 employee, and growing, global workforce. The HR Operations Senior Manager reports to the Director of HR Operations Management and influences networked teams across the enterprise to bring new programs from idea to launch and ongoing operation. The ideal candidate is passionate about user experience and graceful change and brings the operational rigor to make excellence happen.
Responsibilities
- Become a trusted partner with our Global Talent COEs by showing understanding of their business and providing a path for their programs to be executed at scale across the enterprise and around the globe.
- Initiate, Plan, Drive full life cycle implementations of strategic programs on behalf of the Global Talent organization.
- Lead change management efforts to understand stakeholder readiness and conduct change activities required for successful program adoption
- Be a design partner by leading design thinking and process improvement with stakeholder and service provider groups
- Know HR Operations industry best practices, teach, and apply them internally
- Teach best practice methodologies throughout the Global Talent Team including change management, process improvement, and project/portfolio management
- Translate business needs into multi-year and roadmaps
- Identify, track and mitigate risks
- Use data effectively to assess the current state and the make the case for change
- Manage impacts of key program globally
Qualifications
In order to be successful in this role, we need someone who has/is:
- Strong business background with proven HR Operations management experience; 8+ years
- Experience in other HR domains such as recruiting, rewards, and talent development is a strong plus
- Proven background in change management, process improvement, and program management
- Successfully led full life cycle implementation of strategic initiatives for HR in partnership with cross functional IT, Product and other teams
- The ability to quickly build relationships and trust with stakeholders and team members
- Is a strong driver of complex change in the organization
- Able to strike the right balance between maintaining strong trust-based relationships while holding people accountable at all levels
- Strong collaboration and communication skills are a must– able to work well with many different types of people, able to influence and lead without direct reporting authority
- Facilitation skills in leading planning meetings, reviews, design workshops, and retrospectives
- Passionate about customer experience
- Bachelor’s degree or equivalent experience in Business Administration, Finance, Business Management/Operations, or related field
- Practical Knowledge of PMP and Agile methods a plus
- Strong working knowledge cloud productivity and collaboration tools
FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.