Job Description
• Proactively defines, identifies, develops and implements information products to support business strategic and operational planning.
• Assists in the development of and participates in the presentation to existing and prospective customers and internal business areas.

Building client sites (including: benefit plan rules, details, prices, text and documents) •Testing client sites to ensure proper functionality and quality
• Conducting regression testing to discover software enhancements or needs
• Importing data into our system as needed • Prepare employee and employer communication documents
• Triage client tickets and/or questions (email and voicemail) and provide next response time
• Auditing system data from various sources; produce reports providing summary and details surrounding the audits
• Assisting in our call center through answering phone calls from specific clients and their employees
• Resolving data discrepancies between bswift and external vendors: insurance carriers, Third Party Administrators, and payroll/HRIS systems
• Billing tasks, which include: generating invoices, posting payments and reconciling receivables
• Assisting with ad hoc client projects as needed and assigned

Required Qualifications
• Proficiency in Excel is a required
• 2-3 years of professional client facing experience within in analysis and data management
• Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Must possess a drive for success and growth within a professional career
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
• High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
• Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
• Strong customer service orientation
• Must possess a passion for teamwork, client service and reaching business results through problem solving

Preferred Qualifications
• Please review required qualifications above

Education
• Bachelor's degree required

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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