Jellyvision is hiring an Implementation Associate

Company Overview

We at Jellyvision are the proud parents of ALEX®, an interactive employee communications platform that makes tricky decisions—like choosing and using employee benefits—easier and more enjoyable. The success of ALEX has exceeded our wildest work-related dreams, which is why we need a talented Implementation Associate to help us.

Your Impact

As Jellyvision grows, we’re looking for Project Managers to serve as “Associate Implementation Experts” for employers who license ALEX. This involves working with our customers (large employers and resellers) to deliver a customized version of ALEX that will delight and truly help employees make smart benefit decisions. You will become an expert in employee benefit plans so that you can work closely with our customers to understand benefit offerings, enter those offerings into our system, launch the product and provide ongoing product support.

Responsibilities

• Project management
• Analyze customer benefit packages to determine fit with Jellyvision’s proprietary software.
• Document and communicate any fit issues you identify both internally and externally, and propose ways to resolve them.
• Work closely with the Production team to execute individual “releases” of ALEX for each customer you’re assigned to.
• Document process and product issues and ideas for improvement so that we are continually getting better at what we do and how we do it.
• Manage or support the customer transition from sales to implementation/production, ensuring a smooth changeover between steps.
• Dazzle customers with competence, charm and wit so that they love us.
• Communicate project schedules and progress to customers so that they always know where we are in completing each release.
• Help customers understand custom project options when needed.
• Document customer-specific issues and custom work for use in future years.

Experience & Skills

Minimum required:

• 1+ years of Project/Account management experience
• Prior experience where you had to balance internal and external (customer) requirements and budget realities.
• The demonstrated ability to rock a spreadsheet
• Experience performing under pressure
• You must be a critical thinker. Someone who enjoys solving problems. A person who says “Aha, I’ve got it!” on a fairly regular basis.
• Experience in the world of benefits (medical, dental, life, disability, vision, FSA) in sales or account management, working in the plan design and/or renewal process is a plus, but not a necessity.

Skills:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Instills Trust
• Nimble Learning

Anything else?

Our credo is a simple one: be helpful. And we think we can be most helpful if our workforce is as diverse in thought, perspective, and culture as the people who use our products. We are looking to add amazing people to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin.

Thanks for your interest in Jellyvision!