Implementation Coordinator - Bilingual at Fetch Rewards

| Chicago | Remote
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What we’re building and why we’re building it. 

Fetch is a build-first technology company creating a rewards program to power the world. Over the last 5 years, we’ve grown from 0 to 10M active users and taken over the rewards game in the US with our free app. The foundation has been laid. In the next 5 years we will become a global platform that completely transforms how people connect with brands. 

It all comes down to two core beliefs. First, that people deserve to be rewarded when they create value. If a third party directly benefits from an action you take or data you provide, you should be rewarded for it. And not just the “you get to use our product!” cop-out. We’re talkin’ real, explicit value. Fetch points, perhaps. 

Second, we also believe brands need a better and more direct connection with what matters most to them: their customers. -- Brands need to understand what people are doing, and have a direct line to be able to do something about it. Not just advertise, but ACT. Sounds nice right? 

That’s why we’re building the world’s rewards platform. A closed-loop, standardized rewards layer across all consumer behavior that will lead to happier shoppers and stronger brands.

Fetch Rewards is an equal employment opportunity employer.

About the role

The Implementation Coordinator connects our Implementation team to various departments such as marketing, tech, and support along with other members of the organization. As an Implementation Coordinator, you will be responsible for directing the Implementation team on new processes for development and refinement of project hand-offs and commonly executed tasks among the Implementation team. 

Implementation Coordinators are responsible for managing the implementation of activations - ensuring all activations are executed in a timely manner, follow Fetches standardized guidelines and, when needed, will communicate with the customer support team if modifications to existing activations are needed to align with customer feedback. 

The Implementation Coordinator owns the process of creating partner product files and the ingestion process for said files. This person will intake information from partners, review and refine the information to meet Fetch’s standards and then coordinate with the Implementation Coordinator and tech teams to ensure a successful ingestion of these files. The Implementation Coordinator will also lead tasks needed to onboard a new partner and maintain current partners. 

The Implementation Coordinator will serve as the liaison between Spanish translation team and Implementation when additional support for Spanish translation work is required for Partner activations. 

Implementation Coordinators will develop a unique understanding of ‘How Fetch Works’ from a business and technical perspective that leads the Fetch team with identifying unique solutions to questions our partners and internal stakeholders have. Examples of this include leveraging the Coordinators knowledge to determine what promotional capabilities should be used to achieve a partners business objective, prescribe the best solution for internal initiatives and help teams determine what enhancements can be made to provide a better user and partner experience when working with Fetch.

RESPONSIBILITIES:

  • Provide support to the Implementation team.
  • Support assigned client account teams while providing excellent customer service.
  • Communicating and entering promotion specifications and details internally.
  • Managing multiple work streams internally amongst multiple teams and departments.
  • Tactical execution of client files with the technical team.
  • Managing timelines of assigned projects.
  • Process development, implementation and management.
  • Collaborating across departments to streamline projects and task hand-off.
  • Assist in Spanish translation for partner activations.

SKILLS WE BELIEVE YOU NEED FOR THIS POSITION:

  • Fast learner who enjoys solving problems and improving processes
  • Proficiency in Microsoft Office Suite (knowledge of spreadsheet functionality including pivot tables, v-lookups, charts and graphing)
  • Highly motivated self-starter and excellent team player who can stay on task with minimal supervision
  • Possesses analytical skills as well as creative problem-solving abilities
  • General interest in digesting the data in which they’ll be working
  • Strong verbal, written and time-management skills
  • High level of attention to detail and organization
  • Ability to adapt and be flexible to change
  • Four year degree
  • Strong written and verbal skills in English and Spanish

#BI-remote 

#LI-remote 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • Google DriveManagement
    • Google DocsManagement
    • AppsflyerCRM
    • Google AnalyticsCRM
    • IterableEmail

Location

Fetch Rewards has offices or co-working spaces in Madison, WI (Our HQ), Chicago, Boston, New York, San Francisco (in transition). We have remote employees in 39 states, and growing! Our HQ amenities include a fitness center, private theater, bike shelter, conference centers, etc.

An Insider's view of Fetch Rewards

How does your team reward individual success?

We offer: Promotions in Title. Increase in salary. More responsibility. Allowing employees to be Empowered to make tough decisions! We give out Tacos on the regular to show appreciation as well!

Linds

Senior Technical Recruiter

What projects are you most excited about?

Our product team is currently working on expanding to new verticals beyond traditional grocery. We’ve always rewarded our shoppers for a variety of products and retailers. But we’re expanding our platform to provide rewards in increasingly valuable ways everywhere people shop, while also providing our partners with valuable first-party data and ins

Ayo

VP of Product

How does the company support your career growth?

Fetch has been a wonderful place to expand my career. I’ve had opportunities to contribute and lead a team. Fetch backs me 100% while keeping my personal interests and growth as a top priority.

Scott

Engineering Manager

How do you empower your team to be more creative?

Our CEO provides a weekly, video town hall with updates for the entire company. We transparently seek engagement from all employees at the end of these meetings by creating topic-specific chat channels for input. There are personal-focused channels for topics like gratitude sharing and user-focused channels.

Rukmini

Chief People Officer

How would you describe the company’s work-life balance?

Second to none! At Fetch Rewards, the importance of work-life balance is ingrained into our culture. There is a mutual understanding amongst the members of each team of when and how we can be reached, which is especially important in a remote working environment. We have an unlimited PTO policy that fosters a sense of trust from our leadership team

Maddy

Recruiting Coordinator

What are Fetch Rewards Perks + Benefits

Fetch Rewards Benefits Overview

Medical, Dental, and Vision, beginning the 1st day of the month after you join.
Unlimited PTO, that yes, we actually take.
Matching 401K plan.
Stock Options.
Work From Home, Permanent Flexibility.
Remote Resources + Equipment.
Fetch University Guided Learning and Onboarding Program.
Pet Insurance.
Employee Resource Groups and DEI.
Wellness Program and Wellness Coach.
Pet-friendly office.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers $1,000 of expenses.
Vision Benefits
The vision benefits plan covers 77% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Pet Insurance
Nationwide Pet Insurance. We cover 100% for 1 per.
Wellness Programs
Team workouts
During Covid we offer: Remote Yoga and strength training!
Retirement & Stock Options Benefits
401(K)
We match 25% on the first 5% you contribute.
401(K) Matching
Company Equity
Equity is available for most positions at Fetch Rewards!
Employee Stock Purchase Plan
Performance Bonus
Performance Bonus is based on individual productivity within the organization.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We provide employees flexible schedules based on the functions of the business.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
We provide a pre tax program.
Company Outings
We host an annual holiday party and summer event!
Stocked Kitchen
We provide healthy snack options.
Happy Hours
Parking
Pet Friendly
Pet policy is dog friendly daily, Occasional bring your pet to work days.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Fetch Rewards offers employees professional development opportunities.
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Customized development tracks
Paid industry certifications
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