Implementation Coordinator

| Chicago

Unique opportunity with a mobile marketing & technology leader
 
We help marketers unlock new revenue by arming them with the technology and expertise they need to succeed in mobile marketing. The Vibes Mobile Engagement Platform enables marketers to easily manage all mobile communication channels including text messaging, push notifications, Apple Wallet, Google Pay and mobile web campaigns — all through a single interface. Vibes has delivered more than ten billion mobile experiences on behalf of customers that include Chipotle, Discover, Home Depot, PetSmart, Foot Locker and Allstate, and is recognized as one of only four Tier 1 aggregators by the Common Short Code Administration (CSCA). To learn more about Vibes, visit www.vibes.com.

Are you looking to be at the forefront of mobile technology? Then our Sales team would be a great fit for you! Our team stands on the front-lines, bringing mobile programs to life for some of the biggest brands in the industry such as: Chipotle, Saks Fifth Avenue, The Home Depot and Ford. Vibes provides brands with the mobile marketing tools, technology and expertise needed to infuse mobile throughout their holistic go-to-market programming. The customer success team at Vibes provides the expertise and strategic guidance necessary to ensure our customers achieve success on every level.

Responsibilities:

  • Support the implementation onboarding process for multiple new customers at a time by conducting regular meetings and creating relevant project documentation and reports
  • Work effectively with internal support departments like Sales, Customer Success, and Technology to develop project plans for the customer, and orchestrate involvement of various internal teams as necessary to execute the implementation project
  • Conduct customer-facing trainings and maintain a positive and professional relationship with the customer by providing support, information and guidance
  • Troubleshoot issues with operational setup and provide process feedback
  • Take on projects independently while meeting timelines
  • Various administrative duties as needed

Skills & Qualifications:

  • 1-3 years professional experience
  • Bachelor’s degree
  • MS Office and web proficiency
  • Ability to own and execute on multiple activities in a fast-paced environment and hit deadlines as scheduled
  • Strong attention to detail, highly organized and a quick, curious learner
  • Exceptional communication skills and a positive attitude
  • Motivated self-starter with problem solving and issue resolution skills
  • Experience working in SaaS environment desirable

What we’re offering:

  • Career planning and development
  • Management and mentorship opportunities
  • Quarterly bonus opportunity
  • Generous PTO & 12 paid holidays
  • Competitive health benefits
  • Company sponsored volunteer opportunities
  • Stocked drinks, seasonal craft beer on tap
  • Secure indoor bike parking
  • Summer Fridays
  • Company happy hours
  • Casual work environment
  • And more!

Our Core Values:

  • Respect, Honesty, and Integrity for All Stakeholders
  • Always be Learning
  • Relentless Focus on the Customer
  • Never be Satisfied
  • Create Value
  • Seek Accountability and Ownership

Vibes is an equal opportunity employer that encourages and fosters diversity in the workplace. We offer a career building experience in a fast paced organization and industry.

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Location

300 W. Adams St., 7th Floor, Chicago, IL 60606

What are Vibes Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Quarterly Core Values Award • Quarterly Teamwork Award & Gift • Anniversary Gifts & Service Awards • Wellness Reimbursement • Monthly Cell Phone Reimbursement • Identity Protection Benefit • Annual Holiday Party and Family Halloween Party • Summer Fridays (Memorial Day – Labor Day) • “Welcome” Popcorn and Cookie Bouquet • Monthly Birthday Cupcakes • Charitable Match

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