Implementation Engineer

| Chicago

PowerReviews works with more than 1,000 global brands and retailers to increase conversion and improve products and the customer experience with ratings and reviews and Q&A software. Ratings and reviews solutions from PowerReviews are essential for consumers as they search and shop online and in-store, and they are proven to increase online site-wide sales up to 17%.

The Implementation Engineer is a key member of the team that delivers the value of PowerReviews platform to our clients. This person will partner with an Implementation Project Manager and work directly with external clients from project inception to completion, providing them guidance on best practices and helping with technical troubleshooting as they implement their PowerReviews solution. They will also work internally with cross-functional teams including Sales, Product Management, Engineering and Support.

Key Accountabilities:

  • As the PowerReviews solution expert, lead clients to a timely and quality implementation of PowerReviews platform
  • Design solutions merging customer requirements with PowerReviews best practices
  • Provide technical assistance editing and troubleshooting client-side HTML/Javascript and CSS
  • Assist clients with construction, ingestion, and validation of client data feeds.
  • Stay current on PowerReviews solutions and the e-commerce industry.

Requirements & Preferred Skills:

  • Bachelor's degree or comparable work experience is required
  • 3+ years of experience in client facing, application of technology position at a software or technology company
  • Proven track record of driving projects to successful completion, on time and with overall customer service satisfaction 
  • Outstanding communication and client facing skills including the ability to communicate technical requirements/notes to non-technical users
  • Highly organized, with a strong attention to detail
  • Demonstrated understanding of HTML, JavaScript (or equivalent), CSS and related web technologies
  • Knowledge of Unix environments and experience with SQL is preferred

PowerReviews is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

1 N. Dearborn, Suite 800, Chicago, IL 60602

An Insider's view of PowerReviews

What does your typical day look like?

My favorite part about being on the Technical Support team at PowerReviews is receiving really difficult issues and finding creatives way to solve the problem. It helps keeps things interesting and no days are ever the same.

Chris

Technical Support Engineer

How has your career grown since starting at the company?

Since starting at PowerReviews, I've had the opportunity to work with individual clients to now serving as the VP of Customer Success. Here I’m able to do what I love while also growing in my career.

Jessica

VP, Client Success

How do you collaborate with other teams in the company?

In the past year our teams have collaborated to deliver over 14 differentiated products, features and capabilities to bring value and ecommerce best practices to our clients and most importantly, delight their customers.

Rachel

Director, Product Management

What are PowerReviews Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Mentorship program
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