bswift is currently seeking an Implementation Leader to join our direct Client Services Team.
Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.
The Implementation Leader (IL) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Leader (IL) is accountable for the relationships for Channel Partner market clients during the implementation. The Implementation Leader is responsible for the quality and satisfaction of a new client implementation from the date of hire until the scope of services is transitioned to an ongoing state of service.
This individual will:
·Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners
·Lead and project manage exchange and new client implementations to achieve individual, team, & company goals
·Lead Key meetings including Implementation kick-off meetings, status meetings, and other meetings during the implementation process with clients
·Manage timelines with other bswift implementation staff and clients
·Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
·Proactively identifying and mitigating project risk’s while escalating when appropriate
·Manage project communication and governance by reporting a clear, consistent and accurate status reporting on a regular basis for client and internal bswift team leaders and peers
·Lead the team and client to define and document requirements by reviewing source documents (Legal Plan Documents, Summary Plan Descriptions, Human Resource Materials), identifying relevant plan administration information from those documents and inputting information into the requirements formatincluding, but not limited to:
o Benefits Class Matrix, Plan Requirements Template, Rates, Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, and Export of vendor files as required
·Proactively consult clients on best practices and be a subject matter expert on necessary system and process changes to achieve client goals
·Research and recommend system enhancement based upon client needs (assist in the development of enhancement specifications with bswift Product Managers and Developers)
·Act as a coach and mentor for others
·A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience.
·Must have current or previous experience with benefits / implementation processes and methods
·5+ years of client relationship, consulting and implementation experience
·Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
·Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
·Must be able to quickly sort through complex subject material
·Strong analytical skill-set and ability to effectively use data for strategy
·High level of productivity, reliability,responsibility, attendance, dependability, organization and accuracy/thoroughness
·Ability to take initiative to meet challenges
with resourcefulness and new innovative approaches while maintaining a high
level of quality
·Must possess a passion for teamwork, client service and reaching business results through problem solving
·Willingness to travel as needed