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Implementation Lead

| Chicago

 

bswift is currently seeking an Implementation Leader to join our direct Client Services Team. 



Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

 

 

 

Fundamental Components

 

Responsibilities:

The Implementation Leader (IL) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Leader (IL) is accountable for the relationships for Channel Partner market clients during the implementation. The Implementation Leader is responsible for the quality and satisfaction of a new client implementation from the date of hire until the scope of services is transitioned to an ongoing state of service.

 

This individual will:

 

·Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners

 

·Lead and project manage exchange and new client implementations to achieve individual, team, & company goals

 

·Lead Key meetings including Implementation kick-off meetings, status meetings, and other meetings during the implementation process with clients

 

·Manage timelines with other bswift implementation staff and clients

 

·Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates

 

·Proactively identifying and mitigating project risk’s while escalating when appropriate

 

·Manage project communication and governance by reporting a clear, consistent and accurate status reporting on a regular basis for client and internal bswift team leaders and peers

 

·Lead the team and client to define and document requirements by reviewing source documents (Legal Plan Documents, Summary Plan Descriptions, Human Resource Materials), identifying relevant plan administration information from those documents and inputting information into the requirements formatincluding, but not limited to:

 

o  Benefits Class Matrix, Plan Requirements Template, Rates, Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, and Export of vendor files as required

 

·Proactively consult clients on best practices and be a subject matter expert on necessary system and process changes to achieve client goals

 

·Research and recommend system enhancement based upon client needs (assist in the development of enhancement specifications with bswift Product Managers and Developers)

 

·Act as a coach and mentor for others

 

 

Background Experience

 

Qualifications:

 

·A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience.

·Must have current or previous experience with benefits / implementation processes and methods

·5+  years of client relationship, consulting and implementation experience

·Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions

·Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere

·Must be able to quickly sort through complex subject material

·Strong analytical skill-set and ability to effectively use data for strategy

·High level of productivity, reliability,responsibility, attendance, dependability, organization and accuracy/thoroughness

·Ability to take initiative to meet challenges

with resourcefulness and new innovative approaches while maintaining a high

level of quality

·Must possess a passion for teamwork, client service and reaching business results through problem solving

·Willingness to travel as needed

Read Full Job Description

Location

10 S Riverside Plaza, Suite 1100, Chicago, IL 60606

What are bswift Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A flexible spending account lets you set aside pretax dollars to help pay for certain types of health care and/or dependent care expenses.
Dental Benefits
Choose between a dental maintenance organization plan and preferred provider organization plan. Both cover certain preventive care services at 100%. They also offer coverage for basic services.
Vision Benefits
You can enroll in a separate vision plan. It covers eyeglasses and contact lenses. Preventive vision exams are covered through the Aetna medical plan.
Health Insurance Benefits
You can choose from three types of medical plans: a health savings account, a health reimbursement arrangement or a hybrid health plan. Certain preventive care services are covered at 100 percent when
Life Insurance
All employees get term life insurance and business travel accident insurance at no added cost. You have the option to buy: Supplemental term life insurance Accidental death and personal loss insura
Wellness Programs
Our employee wellness program offers services such as wellness campaigns, weight-management programs and educational seminars.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
You can save a percentage of your pay in the 401(k) plan, on a pretax and/or Roth after-tax basis. You may participate in the 401(k) plan immediately following your hire.
401(K) Matching
We match a portion of your contribution. You can invest your contributions among various options offered in the plan.
Company Equity
You can purchase Aetna stock at a discount through a payroll deduction. In order to participate, eligible employees must enroll during the enrollment period announced by Aetna.
Vacation & Time Off Benefits
Generous PTO
During your first 3 years at Aetna, you receive the equivalent of 18 days off per year. The longer you work at Aetna, the more time you accrue per month.
Paid Volunteer Time
One of our values is to improve the quality of life in communities through employee volunteerism.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We encourage professional development. That's why we provide financial support for continuing education. This program covers a portion of tuition and registration fees for a college course.

Additional Perks + Benefits

The following programs, activities, and amenities are available to employees at bswift: complimentary fresh fruit, on-site flu shots, massages during open enrollment season, walking treadmill desk, foosball and ping-pong tables, casual attire, zen room for relaxation and nursing mothers, full week of employee appreciation, and proximity to public transportation • Healthy lifestyle incentive programs - This incentive program is offered to all eligible employees. You can earn up to $500 for healthy eating, physical activity and other healthy behaviors. Family members can also earn incentives • During your first 3 years at bswift, you receive the equivalent of 18 days off per year. The longer you work at bswift, the more time you accrue per month. Company holidays, jury duty, military leave, bereavement and community service time are in addition to your paid time off • You can purchase company stock at a discount through a payroll deduction.

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