Implementation Manager

| Chicago
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Join a fast-paced, innovative, data-driven start up named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

FourKites’ Global Implementation team has complete ownership of new and existing customer relationships with regard to the management of the implementation of services. While being the customer's primary point of contact, you are responsible for managing all aspects of the implementation process across all teams and resources. This team puts technology, problem solving and project management skills to work in this highly consultative role. The Implementation process is one of the most critical phases in a client’s lifecycle. 

What you'll be doing:

As an Implementation Manager with FourKites, you will have full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase, while maintaining responsibility for complete execution of the roll-out within the allotted 90 day implementation timeframe. You will provide support to Account Executives and Sales Engineers during the Sales cycle, including during prospects' pilot engagement with FourKites. You’ll own and manage complex implementations, facilitate strategic customer conversations, and collaborate cross-functionally to set up clients for success from Sales to Customer Success. All while achieving strong relationship-building, problem-solving, and technical skills. These skills, along with problem ownership, a proactive approach and professionalism, build and reinforce long term partnerships with FourKites’ Global 1000 clients. 

  • Lead web-based kick-off meetings and customer trainings
  • Create and maintain project plans for each customer while also maintaining standardized documentation around internal and external processes
  • Create customized training packages to present in both web-based and onsite forums to train and clearly explain the benefits, best practices and functionalities of the FourKites solution
  • Lead weekly status calls with customers, discussing project status, best practices and progress to implementation complete
  • Configure the FourKites platform, to fit the clients needs and requirements
  • Ensure all metrics within the Implementation page in Salesforce are accurate and up-to-date

About the team:

Our Implementation team is driven, collaborative and solution-oriented. They come from a variety of backgrounds, whether its technology consulting at a Big 4 firm or managing projects at a SaaS startup, we run the gamut! They travel about 25% of the time, meeting with customers at critical points in the Implementation life cycle, without being a dedicated road warrior. The team is made up of animal lovers, coders, sports fans, world travelers and all around awesome humans!

Qualifications:

  • Ability to speak knowledgeably on all technical integration options available within implementation
  • 4 years of experience in software implementation or project management
  • Bachelor’s Degree preferred 
  • Excellent ability to multi-task and prioritize workload
  • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Modern office space with panoramic views of downtown Chicago. Located in the Ogilvie Transportation Building, that's connected to all of downtown!

An Insider's view of FOURKITES

How does your team reward individual success?

At FourKites, we LOVE tacos! We love them so much we use a recognition taco bot in slack to reward and recognize great work across all 3 offices. At the end of the month, the taco winner gets a gift card to get tacos somewhere in Chicago!

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our office is really a tight-knit community; people hang out outside of work, everyone gets along and it's a pleasant, open and collaborative culture. I really enjoy working for FourKites because of the great work-life balance, the fact there is a lot of growth opportunities, and I feel like I am working towards both my personal and company goals.

Georgios

Staff Accountant

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!

Jenny

Talent Acquisition Specialist

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits, have a bias for promoting within, and an array of fun office perks, snacks, happy hours, team events, and company outings.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
FourKites provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Customized development tracks
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