Implementation Manager at BigTime Software, Inc.

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BigTime is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,000 firms worldwide and tracking over $2 billion in billable time each year.  Our flagship product is a SaaS-based system that is custom-built for the professional services industry.  BigTime is a PE-backed company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability. 

The Implementation Manager is a key member of the Customer Success team that delivers the value of the BigTime Software platform to our clients. This individual will partner with an Account Executive and work directly with internal and external teams from project inception to completion, providing project oversight and best practices consultation as they implement their BigTime solution. They will also work internally with cross-functional teams including Sales, Product Management, Engineering, Customer Success and Support.

Key Accountabilities:

  • Coordinate both internal and external teams to drive timely and quality implementation of the BigTime Software platform
  • Document project scope and customer requirements using our project management toolkit
  • Create and maintain client timelines, based on project scope and requirements
  • Identify project roadblocks and organize cross-functional teams to resolve
  • Consult with clients on industry and platform best practices 
  • Stay current on BigTime Software solutions and maintain up to date knowledge of the industry

Requirements & Preferred Skills:

  • Bachelor's degree or comparable work experience is required
  • 3+ years of experience in client facing, implementation or project management role at a software or technology company
  • Proven track record of driving projects to successful completion, on time and with overall customer service satisfaction 
  • Outstanding communication and client facing skills, including the ability to communicate technical requirements and notes to non-technical users
  • Highly organized, with a strong attention to detail
  • Knowledge of of HTML, JavaScript (or equivalent), CSS and related web technologies is a plus. Intermediate knowledge of Excel (or equivalent program).
  • Experience utilizing a Project Management Software 

What you can expect about life at BigTime:

  • Competitive base salary with bonus opportunity 
  • Company paid health & dental plans
  • Generous time off and paid company holidays
  • Company provided latest technology & software tools
  • Weekly lunch stipend via DoorDash with a company paid DashPass 
  • Unlimited fresh fruit, snacks delivered daily, as well as cold brew coffee/tea, soda and La Croix
  • Great, convenient downtown/loop location
  • Flexible Work Environment - Remote Work Opportunity

Applicants must be authorized to work in the U.S.  BigTime Software, Inc. is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We're centrally located in The Loop close to public transportation and steps away from many many restaurants.

What are BigTime Software, Inc. Perks + Benefits

BigTime Software, Inc. Benefits Overview

BigTime Software is one of the region's best companies, serving Chicagoland communities in Illinois. Our team enjoys training programs, a fantastic culture, and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

- Opportunities for Advancement
- Company Provided Latest Technology & Software Tools
- Great, Convenient Downtown/Loop Location
- Company Paid Benefits
- Weekly Catered Lunch and Whole Company Meeting
- Minimum of 11 Paid Holidays
- 401(k) Savings Plan with a match
- Snacks, Cold Brew, La Croix, Bubbly and More

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Committee has four sub-committees: - Diversity and Inclusion - Community Involvement - Wellness - Social
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave: 6 weeks for bonding time and up to 6 weeks for medical leave.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at the team's discretion.
Professional Development Benefits
Job Training & Conferences
BigTime offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Diversity Program
Lunch and learns
BigTime hosts lunch and learn meetings weekly.
Cross functional training encouraged
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