Implementation Manager

| Chicago | Remote
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Join a fast-paced, innovative, data-driven start up named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

As an Implementation Manager with FourKites, you will work closely with customers, owning and managing their entire Implementation journey. You will collaborate cross-departmentally with Account Executives during the sales cycle, Product and Engineering regarding the future state of our solutions, and Customer Success to drive continuous company growth.

Our ideal candidate has great relationship-building, problem-solving and technical skills and is looking for an opportunity to continue to nurture and refine these skills! We are looking for self-starter individuals to join our team and help us build and reinforce long term partnerships with FourKites’ Global 1000 clients.

What you'll be doing:

  • Work directly with new or existing customers serving as the primary project lead during their implementation lifecycle from Sales to Customer Success to deploy a range of products within the FourKites platform
  • Drive the implementation workflow both internally by coordinating with the FourKites team and externally through stakeholder management and weekly status calls to review project status, manage client expectations, and discuss open items to ensure a timely delivery
  • Proactively identify engagement risks and escalations and consult on path forward for resolution and success while maintaining positive customer relations
  • Create and deliver customized, strategic training packages to drive user adoption and value realization within the customer user base
  • Collaborate with internal management to report on program status, health, and growth opportunities for customer accounts

Qualifications:

  • Have strong communication and presentation skills including the ability to synthesize and summarize complex scenarios for a range of audiences from customer executives to platform end users
  • Demonstrate a ‘Thought Leader’ persona including the ability to influence customer decisions and desire to make a significant and positive impact to those around you
  • Have experience in managing customer relationships, balancing competing projects and priorities, and resolving issues quickly and effectively
  • Are comfortable speaking to both industry/business and technical workstreams, instilling confidence in customer teams
  • Love a fast-paced, high-growth company full of new challenges and growth opportunities for continuous improvement and career progression
  • Are obsessed with collaborating with peers and other departments to recommend and execute internal initiatives spanning a variety of topics from improving internal methodologies, simplifying processes, enhancing the FourKites product, to company culture.
  • Have a Bachelor’s Degree with 4+years of SaaS implementation, project management, and/or consulting experience

About the team:

  • Our team puts technology, problem solving and project management skills to work in this highly consultative role
  • We come from a variety of backgrounds, whether its technology consulting at a Big 4 firm or managing projects at a SaaS startup, we run the gamut!
  • We travel about 25% of the time, meeting with customers at critical points in the Implementation Life Cycle, without being a dedicated road warrior

Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet. With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships. We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value. 

The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Modern office space with panoramic views of downtown Chicago. Located in the Ogilvie Transportation Building, that's connected to all of downtown!

An Insider's view of FOURKITES

How does your team reward individual success?

At FourKites, we LOVE tacos! We love them so much we use a recognition taco bot in slack to reward and recognize great work across all 3 offices. At the end of the month, the taco winner gets a gift card to get tacos somewhere in Chicago!

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our office is really a tight-knit community; people hang out outside of work, everyone gets along and it's a pleasant, open and collaborative culture. I really enjoy working for FourKites because of the great work-life balance, the fact there is a lot of growth opportunities, and I feel like I am working towards both my personal and company goals.

Georgios

Staff Accountant

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!

Jenny

Talent Acquisition Specialist

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits and wellness programs, have a bias for promoting within, and an array of global culture & connection programs and committees, such as DEI Employee Councils, FourKites Pride, and FourKites Women's groups.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
FourKites provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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