Implementation Manager

| Chicago | Hybrid
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We are looking for enthusiastic, self-motivated, team-oriented individuals to join our growing Customer Success team as an Implementation Manager. The Implementation Manager will play a crucial role in connecting our customers to our software.

As an Implementation Manager, your key responsibility is to successfully implement and train new customers on the Hireology platform. This includes every facet of implementation including developing requirements and setting expectations, the non-technical account configuration, and training. You will lead training initiatives with the key goal of customer satisfaction and adoption of the Hireology platform.

Key Responsibilities:

  • Provide high-quality customer training as part of implementation projects, either via web conferencing or in-person

  • Independently lead multiple training initiatives simultaneously

  • Provide consultative, project management and subject matter expertise to customers

  • Keep all implementation constituents informed of project status

  • Ensure all solution deliverables are delivered on time and on target and implementation projects conclude successfully with high customer satisfaction and product adoption

  • Demonstrate expertise in Hireology's solution and vertical(s)

  • Owns the development and deployment of customer web pages

  • Identifying risks and challenges during training sessions and taking appropriate steps to escalate concerns to internal stakeholders

  • Identify creative ways to solve customer issues

  • Assist in developing new processes and procedures to improve overall team efficacy

  • Maintaining a high level of energy and enthusiasm through each training session to keep clients engaged

  • Work cross-functionally with internal teams, including but not limited to: Customer Success, Sales, and Product Management

  • Up to 50% travel potential

 

Requirements:

  • 2+ years’ experience training and onboarding customers, preferably in a SaaS environment

  • Bachelor’s degree required

  • Experience with Salesforce a plus

  • Ability to manage customer relationships effectively

  • Ability to manage multiple assignments in a fast-moving environment

  • Learn new things quickly and independently

  • Curiosity—challenge; explore; test; try new things

  • Communicate issues and status in a clear and timely manner

  • Work effectively independently as well as in a team environment

  • Keep colleagues and customers informed via clear communication

  • Ability to interpret, define, and execute on customer requests

  • Outstanding interpersonal skills, both written and verbal

 

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks

Location

Unbeatable office space in downtown Chicago, with views of the Chicago River and Navy Pier. Our Chicago office is currently in a hybrid working model!

What are Hireology Perks + Benefits

Hireology Benefits Overview

Health, Dental & Vision Insurance now kicks in on your first day!!!

Hireology offers a comprehensive benefits package including medical, dental, and vision insurance plans, matching 401(k) including Roth, unlimited discretionary time off, paid mental health days, paid parental leave, commuter and parking benefits, open and collaborative workspace, free onsite gym, and professional development programs including formal mentorship and job shadowing. We seriously want this to be the BEST place you've ever worked, and our benefits support that effort!

Culture
Volunteer in local community
Hireology offers two paid volunteer days, as well as, company-wide volunteer events.
Partners with nonprofits
Re:work and Upward Global, The Urban Alliance, Brave
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Our remote work program includes full-time remote for specific positions and the ability to work remotely on occasion, as needed.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
All employees participate in anti-harassment and discrimination training on an annual basis.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
we have a 100% employee lead DEI Council that promotes and supports all diversity initiatives, from group discussions on slack, to volunteer and donation matching events - we do it all!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Blue Cross Blue Shield - Health benefits kick on on your FIRST day.
Life insurance
Pet insurance
Wellness programs
Hireology provides gym membership discounts, as well as, Divvy membership discounts.
Team workouts
Mental health benefits
Hireology employees are encouraged to use one paid mental health day a month and are given access to an employee assistance program that provides mental health resources and access to counseling.
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Snacks galore!
Some meals provided
Free lunch on Tuesdays in the office! We order catering on Tuesdays from minority-owned and local restaurants. We always keep healthy options that can make for a quick lunch.
Company-sponsored happy hours
Onsite office parking
We have parking spots available upon request
Recreational clubs
Home-office stipend for remote employees
$50/month directly to your paychecks
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
We offer an educational budget that can be used for applicable tuition reimbursements!
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

True work-life-balance! (unlimited PTO helps)

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