Implementation Manager

| Chicago

We are looking for enthusiastic, self-motivated, team-oriented individuals to join our growing Customer Success team as an Implementation Manager. The Implementation Manager will play a crucial role in connecting our customers to our software.

As an Implementation Manager, your key responsibility is to successfully implement and train new customers on the Hireology platform. This includes every facet of implementation including developing requirements and setting expectations, the non-technical account configuration, and training. You will lead training initiatives with the key goal of customer satisfaction and adoption of the Hireology platform.

Key Responsibilities:

  • Provide high-quality customer training as part of implementation projects, either via web conferencing or in-person

  • Independently lead multiple training initiatives simultaneously

  • Provide consultative, project management and subject matter expertise to customers

  • Keep all implementation constituents informed of project status

  • Ensure all solution deliverables are delivered on time and on target and implementation projects conclude successfully with high customer satisfaction and product adoption

  • Demonstrate expertise in Hireology's solution and vertical(s)

  • Owns the development and deployment of customer web pages

  • Identifying risks and challenges during training sessions and taking appropriate steps to escalate concerns to internal stakeholders

  • Identify creative ways to solve customer issues

  • Assist in developing new processes and procedures to improve overall team efficacy

  • Maintaining a high level of energy and enthusiasm through each training session to keep clients engaged

  • Work cross-functionally with internal teams, including but not limited to: Customer Success, Sales, and Product Management

  • Up to 50% travel potential

 

Requirements:

  • 2+ years’ experience training and onboarding customers, preferably in a SaaS environment

  • Bachelor’s degree required

  • Experience with Salesforce a plus

  • Ability to manage customer relationships effectively

  • Ability to manage multiple assignments in a fast-moving environment

  • Learn new things quickly and independently

  • Curiosity—challenge; explore; test; try new things

  • Communicate issues and status in a clear and timely manner

  • Work effectively independently as well as in a team environment

  • Keep colleagues and customers informed via clear communication

  • Ability to interpret, define, and execute on customer requests

  • Outstanding interpersonal skills, both written and verbal

 

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Technology we use

  • Engineering
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks

Location

Unbeatable office space in downtown Chicago, with views of the Chicago River and Navy Pier.
303 E Wacker Dr, Chicago, IL 60614

What are Hireology Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Great Company culture – work alongside great people, doing great things. A giant pink gorilla named Crusher. Opportunity to own your career advancement based on your performance. A ping pong table from our friends at Killerspin. Competitive compensation package. Frequent celebrations for hitting goals.

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