Implementation Manager

| Chicago

About the Role

The FourKites platform offers a unique approach to tracking freight and managing exceptions - it connects to ELD/GPS devices already installed in trucks to provide reliable location updates in real-time. The Implementation process is one of the most critical phases in a client’s lifecycle. The Implementation Manager is the face and voice of each new client account, responsible for managing simultaneous Implementations in flight.

Responsibilities:

  • Responsible for leading and executing the implementation of our Enterprise level customers to the FourKites platform
  • Maintain responsibility for complete execution of the roll-out within the allotted 90 day implementation timeframe
  • Create and maintain project plans for each customer
  • Lead web-based kick-off meetings and customer trainings
  • Implement multiple customers simultaneously
  • Provide support to Account Executives + Sales Engineers during the Sales cycle
  • Create and maintain standardized documentation around internal and external processes
  • Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
  • Ability to speak knowledgeably on all technical integration options available within implementation
  • Create customized training packages to present in both web-based and onsite forums
  • Lead weekly status calls with customers, discussing project status, best practices and progress to implementation complete
  • Ability to train and clearly explain the benefits, best practices and functionalities of the FourKites solution
  • Support Sales Engineers during prospects pilot engagement with FourKites
  • Configure the FourKites platform, to fit the clients needs and requirements
  • Facilitate hand-off from Sales to Implementation
  • Facilitate hand-off from Implementation to Customer Success
  • Assist in the training and onboarding of new members to the Implementation team
  • Ensure all metrics within the Implementation page in Salesforce are accurate and up-to-date

Experience requirements:

  • 4 years of experience in software implementation or project management
  • Bachelor’s Degree
  • Excellent ability to multi-task and prioritize workload
  • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
  • Excellent ability to multi-task and prioritize workload
  • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner

FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.

**If you cannot successfully complete the application process through the FourKites website because of the education field, please send your resume and a brief message to [email protected]

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Technology we use

  • Engineering
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • SQLiteDatabases

Location

Modern office at 1 N Dearborn with views of the Picasso and the Flamingo. Near almost every CTA train, and many express bus routes.

An Insider's view of FourKites, Inc.

What are some social events your company does?

The team at FourKites makes sure to take time to get a little competitive. Happy hour at SPiN allowed the teams to bond over snacks, libations and some fierce ping pong skills.

Amanda

Talent Manager

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Manager, Carrier Operations

How has your career grown since starting at the company?

I started with FourKites as executive admin support & office manager. Several months into the role, I discussed growth opportunities with my manager and expressed an interest in moving into the HR function. The company supported my growth by sponsoring my SHRM certification and at my 1yr anniversary, I officially transitioned into a HR role!

Sara

HR Manager & Office Manager

What are FourKites, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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