bswift is currently seeking an Implementation Manager to join our Channel
Partner Client Services Team.
Located in downtown Chicago, bswift offers software and services that streamline
benefits, HR and payroll administration for employers and public and private
exchanges nationwide. bswift’s state-of-the-art cloud-based technology and
outsourcing solutions significantly reduce administrative costs and
time-consuming paperwork, making life easier for administrators and millions of
consumers who enroll in benefits with bswift.
Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.
The Implementation Manager (IM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Manager (IM) will help support the system development and testing for Channel Partner market implementation clients.
This individual will:
·Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners
·Work with the Implementation Leader to manage Implementation kick-off meetings, requirements discussions and status meetings with clients
·Manage timelines with other bswift implementation staff and clients
·Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
·Perform Analysis and configure system as needed and lead the team with other bswift resources (implementation analyst, product management, development, call center) to meet client deliverables; including, but not limited to:
o Working with the Implementation Lead
to analyze Benefits Class Matrix, Requirements Template, Rates, Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, and Export of vendor files as required
o Configuring system as needed based on clients
plan requirements listed above
o Testing planning and testing new and existing system functionality to ensure accuracy of client system configuration
o Researching and resolving client inquiries regarding system and process issues
o Training clients on new site and processes for implementation live date
·Continuously refine and improve efficiency of the implementation process
·Proactively identifying and mitigating project risk’s
·Proactively consult clients on best practices and necessary system and process changes to achieve client goals
·Research and recommend system enhancement based upon client needs
·Ensure a seamless transition to the ongoing team
·Act as a coach and mentor for others
·A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience.
·Must have current or previous experience with benefits / implementation processes
years of client relationship and implementation experience
·Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
·Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
·Must be able to quickly sort through complex subject material
·Strong analytical skill-set and ability to effectively use data for strategy
·High level of productivity, reliability, responsibility, attendance, dependability, organization and
·Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
·Must possess a passion for teamwork, client service and reaching business results through problem solving
·Willingness to travel as needed