Implementation Manager at BigTime Software, Inc.

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BigTime Software is looking to hire an Implementation Manager in our downtown Chicago headquarters.  In this position you will provide on-boarding and training to new and existing customers of our time billing application.  Projects are done online, using online tools.  You will work closely with our sales and customer support teams to ensure customers are successfully implemented and trained on the BigTime platform.  We are looking for a positive minded, motivated, technical individual who is a quick learner and loves working with people, in a dynamic, growing environment.

Responsibilities:

  • Provide on boarding consulting to new customers 
  • Provide group training seminars online and at our location
  • Design and optimize customer business processes
  • Provide consulting on integrating with QuickBooks 
  • Develop presentations and written materials
  • Contribute content to knowledge base, blog & social sites
  • Coordinate with our Sales and Support teams.
  • Suggest feature and product enhancements to our development team.
  • Help design and implement new exciting ways to better serve our customers.

Skills:

  • 1-3+ years of experience with Customer Support or Software Implementation in a SaaS environment 
  • Knowledge of business processes in professional service firms 
  • Experience with QuickBooks and/or other accounting applications is a plus
  • Excellent communicator (verbal and written)
  • Relevant working knowledge of web and application technologies.

BigTime Software delivers time-tracking, billing and project management software for more than 2,000 firms, tracking over $2 billion in billable time each year.  Our flagship product is a SaaS-based system that is custom-built for the professional services industry.  BigTime is a venture-funded company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability. 

If you love what you do, and want to work in a small team environment that will challenge you to do your best, then check us out!

What you can expect about life at BigTime:

  • Competitive base salary with bonus potential
  • Company paid health & dental plans
  • Generous time off and paid company holidays
  • Company provided latest technology & software tools
  • Weekly catered lunch 
  • Unlimited fresh fruit, snacks delivered daily, as well as cold brew coffee/tea, soda and La Croix
  • Great, convenient downtown/loop location

Applicants must be authorized to work in the U.S.  BigTime Software, Inc. is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Location

311 South Wacker Dr., Chicago, IL 60606

What are BigTime Software, Inc. Perks + Benefits

BigTime Software, Inc. Benefits Overview

BigTime Software is one of the region's best companies, serving Chicagoland communities in Illinois. Our team enjoys training programs, a fantastic culture, and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

- Opportunities for Advancement
- Company Provided Latest Technology & Software Tools
- Great, Convenient Downtown/Loop Location
- Company Paid Health & Dental Plans
- Weekly Catered Lunch and Whole Company Meeting
- Minimum of 11 Paid Holidays
- 401(k) Savings Plan
- Snacks, Coffee, Soda Pop and More

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Annually.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at the team's discretion.
Professional Development Benefits
Job Training & Conferences
BigTime offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Lunch and learns
BigTime hosts lunch and learn meetings weekly.
Cross functional training encouraged
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