About CCC
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries - insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more - to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC's network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020 & 2021. Diverse perspectives and experiences are core to CCC's success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC's tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 7 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCIS). Find out more about CCC Intelligent Solutions by visiting cccis.com.
Job Description Summary
The Implementation Program Manager role is responsible for leading complex and larger implementation of CCC's core products and delivering highest quality and success. The individual in this role is expected to have experience, skills, and knowledge of PMI standards for Program Management. The role requires heavy stakeholder and client interaction; someone who is very effective and comfortable with stakeholder management and working on a variety of strategic initiatives at any given time is the ideal candidate. Proven excellent written and oral communication skills are a foundation for this role.
Job Duties

• Communicates clear direction and vision to program team members. Communicates at a high level of proficiency with internal senior/executive leadership across departments and is able to persuade others to collaborate or execute on key organizational strategic initiatives.
• Manage program milestones, risks, dependencies, and changes throughout the program
• Monitor and report progress throughout the program life cycle using appropriate level of communication understood by stakeholders, executive sponsors, and customers
• Eliminate hurdles impactful to the successful delivery of the program
• Anticipates organizational level needs and successfully implements action plans around them
• Drive key decisions and provide decision making support to Sponsors/Stakeholders, with clear insights of commitment, tradeoffs, and risks
• Champion and respond to rapid business change
• Can work with diverse teams to determine solutions and communicate impacts
• Develop a strong understanding of the CCC's Core products to become a subject matter expert
• Establish roll-out strategy internally and with clients
• Coordination and communication between all stakeholders.
• Proactive planning and preparation relative to overall success of the program
• Risk identification and formulate mitigation plan
• Change Management process.
• Up to 25% travel annually.

**There are no additional positions that report to this role.
Qualifications

• Bachelor's degree required, M.S. is a plus
• 5 to 7years of Project and or Program management experience, SaaS experience is a plus
• PMP certified preferred
• Experience managing customer facing programs required
• Proven ability to coordinate across disciplines and departments, able to work both independently & collaboratively with stakeholders
• Experience utilizing Project Management tools, methodologies, and software such as: Agile Methodology using Agile type tool, Microsoft Project, SharePoint, Visio, Office Suite, etc.
• Consulting experience preferred

About the company's Commitment to its employees:
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. CCC's top priority is the health and safety of our clients and our staff, which is why we have expanded our remote work benefits during the COVID-19 pandemic. Qualified job candidates will be interviewed by phone and video. Dependent upon role and responsibilities, new hires will be eligible for remote work immediately, with all necessary office equipment provided upon start date.
Each team member plays an important role in the company's success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees.