Implementation Project Manager (Contract)

| Chicago

Responsibilities

 

  • Act as the main client liaison during implementation, able to respond authoritatively to both implementation and general SMS Assist inquiries.
  • Consistently deliver exemplary internal and external customer interactions and exhibit the world class customer service that SMS Assist strives towards.
  • Coordinate project work for all functions related to new client onboarding to deliver excellent outcomes.
  • Build strong relationships with all key internal teams (e.g. Operations, Product, Affiliate, Legal & Sales) to deliver on client implementations. Leverage those relationships to influence and drive improvements between those teams and Implementation.
  • Track project against agreed upon delivery dates and provide weekly written status updates through established reporting mechanisms to client and internal stakeholders/senior-level personnel.
  • Understand the escalation process for project risks and issues; develop and execute mitigation plans, involving internal teams as necessary.
  • Have a strong understanding of the SMS Assist implementation project plan and customize it to suit the delivery of basic complexity client implementations.
  • Use experience from previous implementations, continually seek opportunities to increase efficiency, consistency and effectiveness of the implementation plan.
  • Modify and create (as necessary) SMS Assist standard implementation documents, tools and processes to manage change successfully throughout the course of the project, with basic understanding of the impact of change on the overall project/program
  • Document and create content for new and existing processes and publish to the Implementation team’s knowledge base. Is a reviewer/approver of content created by other team members
  • Provide guidance and oversight to Implementation Specialists
  • Foster a positive team environment
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned

 

Professional Skills

 

  • Customer Service – Advanced
  • Verbal Communication – Advanced
  • Written Communication – Advanced
  • Relationships – Advanced. Build and manage relationships from project team members all the way to C-suite
  • Learning Agility – Proficient
  • Analysis – Advanced
  • Problem Solving – Advanced
  • Process Orientation – Advanced
  • Prioritization – Advanced

 

 

Task Specific Skills

 

  • Moderate knowledge of traditional/waterfall project management methodologies, including planning, scope definition, execution, and delivery
  • Excellent Meeting Management
  • Moderate knowledge of traditional/waterfall project scheduling platforms e.g. Microsoft Project, Smartsheet etc.
  • Computer Skills: Excellent Microsoft Office Suite skills.
  • Proficient use of meeting software e.g. Zoom, telephone conferencing etc.
  • Proficient use of content/knowledge management tools e.g. Microsoft SharePoint, Bloomfire etc.
  • Travel requirements: Travel Expected: up to 10% of the time

 

People Management Skills

  • Not applicable to this role

 

    Minimum Qualifications

  • 2-4 years of related business experience
  • Project Management Professional (PMP), or equivalent experience
  • Experience managing multiple concurrent projects of basic complexity

 

    Other Relevant Qualifications

  • Bachelor’s degree
  • 1-2 years of client consulting strongly preferred

 

Read Full Job Description

Location

875 North Michigan Avenue , Chicago, IL 60611

What are SMS Assist Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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