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Implementation Project Manager

| Chicago

The Project Manager manages the evaluation, planning, and execution of new client implementations. This role is responsible for the client experience from contract closed until the client is using the StratEx platform. This position is the face of the project and the role centers on communicating expectations, challenges and solutions to clients while handling or delegating tasks to a project specialist as needed to ensure quality and accuracy throughout the implementation phase of the client life cycle.

 

Job Responsibilities/Essential Functions include, but are not limited to:

  • Develop and manage project plans from initiation to closure of project

  • Establish project scope, goals, deliverables, requirements and timing with input from client and internal stakeholders

  • Communicate project milestones to clients and management

  • Manage project scope by ensuring any changes to scope are documented and discussed with project team and management as needed

  • Utilize tools and checklists to ensure that project is being executed timely and accurately

  • Audit and review all setup items as tasks are being completed for sign off

  • Engage Service, HR, Benefits, and/or EDI teams as necessary depending on project scope and services

  • Document best practices to ensure consistency in the execution of future projects

  • Regular and predictable attendance

 

 Requirements:

  • Ability to interact professionally with a diverse group of stakeholders including clients, senior leadership, and internal stakeholders

  • Must be able to manage multiple client implementations simultaneously

  • Comfortable giving direction/guidance

  • Communicate potential concerns confidently and effectively

  • Ability to elicit cooperation from internal and client team

  • Ability to delegate and audit

  • Excel skills preferred

 

Competencies:

  • Leadership skills

  • Emotional Intelligence

  • Critical Thinking

  • Process Mapping

  • Accountability

  • Business Acumen

  • Time Management

  • Interpersonal Communication

 

Physical Requirements/Work Environment: 

  • Must be able to sit at a desk for extended periods of time while working

  • Must be able to proficiently operate a computer and VOIP phone as means of communication with colleagues and clients

  • Must be able to occasionally travel to on-site client meetings on a local and national scale

  • Must be able to work out of our HQ office in order to facilitate day to day activities as well as collaborate with team members on projects/audits

 

Equal Opportunity Statement:

Decisions and criteria governing the employment relationship with all employees at StratEx are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

We are located downtown in the trendy area of Streeterville, situated right on Michigan Avenue!

An Insider's view of StratEx

What’s the vibe like in the office?

StratEx cultivates an environment in the office where unique perspectives and talents come together to help elevate our product and services for the restaurant industry. After working for StratEx for the past 6 years, I am still constantly learning and growing each day. The team members I work with bring a level of curiosity and quick-wittedness.

Jaclyn

Solutions Engineer

What projects are you most excited about?

I most enjoy the troubleshooting and problem-solving related projects that come with my role. When the unexpected happens, I enjoy being able to take a step back to see how we can provide innovative solutions. The team structure we have at StratEx makes it easy to collaborate and test in our sandbox environments to help resolve issues quickly.

Joe H.

Service Consultant

How has your career grown since starting at the company?

I’ve been with the company for 4 years and have had the opportunity to work in multiple positions throughout my tenure. I started with the company working on the Service Team and now I have more of a leadership role in Client Success. StratEx has allowed me to grow and acquire the skills necessary to succeed while allowing me to pursue my passions.

Lexi

Client Success Manager

What are StratEx Perks + Benefits

Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table.
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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