Implementation Project Manager at PowerReviews

| Chicago
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PowerReviews delivers software that more than 1,000 brands and retailers utilize to collect, display, and syndicate reviews on more than 5,000 websites. An essential resource for consumers as they search and shop online and in-store, reviews drive traffic, increase sales, and create actionable insights to improve products and services. With a syndication network that reaches more than 500 million in-market shoppers each month, PowerReviews delivers more reviews to more consumers. And we make it easier than anyone else.

Job Description:

The Implementation Project Manager (IPM) is responsible for leading and managing multiple concurrent customer implementation projects. A strong IPM will coordinate with both client and internal project team members to track tasks, owners and due dates, and communicate milestones to the key stakeholders.

Key Accountabilities:

  • Manage customer integration projects, regarding the automation of e-tailing web sites business and the product review content.
  • Follow a standard project management methodology for each implementation. Key project deliverables include the following documents: Project Charter, Project Plan, Test Plan, Business & Technical training.
  • Assess integration project requests to confirm customer technical requirements and readiness.
  • Facilitate conference calls with stakeholders for the project kickoff and on-going status checkpoints to review requirements, milestones, action items, and role expectations.
  • Provide tier 2 technical and process support for the existing customers during upgrades.
  • Collaborating with Sales and Solutions Consultants to confirm baseline project requirements.
  • Working with the Client Success Director, to assure successful project transition at completion with ongoing support as needed.


Preferred Skills & Requirements:

  • Bachelor degree or comparable experience 
  • Expertise in technical project management & experience with system integrations. 
  • E-commerce/SaaS industry experience preferred
  • 3+ years of experience in client facing position
  • Familiarity with tools such as TaskRay, Jira, Excel, PowerPoint, and Word.
  • Experience with preferred
  • Ability to drive technical or process improvements, within backend systems, that would positively impact customer integrations.
  • Strong oral & written communication skills, people skills, and presentation skills are critical.
  • Outstanding organizational skills and ability to track multiple concurrent projects in detail.
  • Experience working with 3rd party integrators and eCommerce platform provides is a nice-to-have.
  • Must exhibit a positive attitude, be able to energize teams, and be willing to listen to various opinions.

PowerReviews is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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1 N. Dearborn, Suite 800, Chicago, IL 60602

An Insider's view of PowerReviews

What's something quirky about your company?

You've probably heard of Casual Fridays... here at PowerReviews, we hold Formal Fridays!?! This started out as a fun, small initiative that our Tech department started. It's since grown to several more participants at PowerReviews, including our CEO.

Who doesn't look good in a tux?!?


Sr. Customer Success Manager

What makes someone successful on your team?

I believe that intellectual curiosity is the key to success on my team - not just identifying an issue and solving a problem, but truly understanding the root cause and implementing new process or controls that prevent the issue from happening again.


Chief Financial Officer

How do you collaborate with other teams in the company?

In the past year our teams have collaborated to deliver over 14 differentiated products, features and capabilities to bring value and ecommerce best practices to our clients and most importantly, delight their customers.


Director, Product Management

What are PowerReviews Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
PowerReviews' PowerFit team plans and organizes group fitness classes in our office!
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesdays
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
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