Implementation Project Manager at Lumere, a GHX Company

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Lumere, a GHX company, is an organization comprised of clinicians, researchers, pharmacists and strategic thought leaders focused on helping health systems eliminate unwarranted clinical variation and cut unnecessary costs—specifically related to device and drug selection and utilization.

What you'll be doing:

Lumere is seeking a highly motivated, results-driven individual to step into our implementation Project Manager role. The Implementation Project Manager will be responsible for directly managing client relationships and onboarding workstreams from sales hand off through implementation completion for all Lumere solutions. This person will also support client-facing projects outside of implementation on an as-needed basis.

Ideal candidates will exhibit excellent communication skills, be highly organized, have 3+ years of previous project management experience, and demonstrate the ability to drive both internal and external stakeholders to deadlines. Experience working in a healthcare provider setting is preferred.

This role will require 25% travel to client sites. This role will report directly to Lumere's Head of Client Services.


Manage multiple Lumere solution implementations in parallel, end-to-end, including:

  • Serve as the main point of contact for new Lumere clients, working directly with director and VP-level leaders at hospitals and health systems to understand their priorities and implement Lumere solutions to meet their goals (traveling to client sites as appropriate)
  • Establish implementation project plans based on Lumere best practice and client need and communicate out implementation progress to both internal and external stakeholders 
  • Recognize potential and expected client implementation roadblocks and effectively escalate issues to internal stakeholders 
  • Identify appropriate stakeholders for various aspects of implementation (technical, process flow, user adoption, etc.)
  • Become knowledgeable on common client support topics, including:
    • Hospital value analysis and strategic sourcing processes 
    • Using purchasing and EHR analytics for decision support
    • Care redesign and clinical variation reduction
  • Manage internal and external data extraction and IT setup processes and liaise between clients and internal data and IT teams to overcome any issues
  • Become engrained in new client workstreams, processes, and hierarchies to help assess how Lumere solutions can be most effectively leveraged across the system to support client needs both in the near and long term
  • Track and monitor progress against implementation milestones using project management tools

Improve our current implementation processes, including:

  • Proactively identify opportunities for client implementation process improvement by proposing new solutions to current client challenges and willingness to test out new approaches 
  • Assist Head of Client Services in building collateral and best practice material for client onboarding and implementation process. 

As needed, provide project management support for client engagements outside of implementation, including building workplans, identifying and communicating with stakeholders, managing deliverables, ensuring project objectives are met. 


  • Bachelor’s degree and 3+ years experience working as a consultant, project manager, client manager, or implementation specialist 
  • Prior health care experience working directly with hospital, health system, or medical group contacts on a variety of levels (Manager, Director, VP, C-suite) 
  • Experience supporting clients through change management 
  • Proficient in MS office (Excel, PowerPoint) 
  • Experience with project and process management platforms (e.g. VIZIO, Salesforce cases, etc.) 
  • Distinctive problem solving and project management skills, including attention to detail 
  • Excellent ability to self-manage, prioritize, and exhibit excellent discretion
  • A demonstrated track record for delivering on client success metrics and meeting deadlines
  • Strong verbal and written communication skills
  • Growth-company DNA – thrives in a fast-pace environment and shares an excitement to lead change!
  • “One team” mentality – excited to work in a highly collaborative, learning-focused organization
  • Ability to travel to client sites as necessary (up to 25%)
  • Project management certification a plus
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM


Millennium Park in the summer, Kris Kringle Market in the winter, great restaurant options all year round...our corner of The Loop has it all!

An Insider's view of Lumere, a GHX Company

What are some social events your company does?

Lumere sponsors an annual event known as the Bleacher Bash where employees take the afternoon off to cheer on the Chicago Cubs from the outfield bleachers of Wrigley Field. After the game we head to a nearby karaoke bar for a night of singing and team bonding. I've helped with planning and take great pride in contributing to the culture at Lumere.


Category Advisor

How do you collaborate with other teams in the company?

We collaborate with Product, Research and Data Ops to update our analytics services to handle a specific subset of medical device data. Our Ops teams get the data, our medical research teams teach us how to interpret it, and our product teams hammer out the UI and task breakdown. It’s complicated and interdependent, which makes it satisfying work.


Junior Software Engineer

What is your vision for the company?

In addition to helping our customers push the frontiers of evidence-based medicine, we want to be one of the best places in Chicago for technologists to hone their craft. We think the best way to do that is to build a great team that's as excited about advancing our technology as our mission in healthcare.



What are Lumere, a GHX Company Perks + Benefits

Volunteer in local community
Culinary Care
Friends outside of work
Eat lunch together
Intracompany committees
Affinity Groups, Sports teams, GrassRoots Environmental Group, Book Clubs, Manager Forums, etc.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Available as part of our health insurance plan offerings
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We offer 4 plans along with Dental and Vision Insurance.
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker and also provides 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Lumere provides flexible work hours.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
We operate with a flexible PTO accrual plan with increases at 2 and 5 years of service.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
We look forward to gathering in the Vault for our monthly town hall.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more! • Competitive compensation package (includes equity • Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs • Ongoing professional development and mentorship opportunities • Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress

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