LogicGate
We build flexible, easy-to-use GRC tech that changes the trajectory of organizations and the lives of their employees.
Chicago, IL

Implementation Services Associate

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Implementation Services Associate



LogicGate is a venture-backed, Chicago-based technology company that needs YOU to help us as we continue to disrupt the wide world of GRC (governance, risk and compliance). At LogicGate, you’ll join a group of bright, welcoming people ready to learn, grow, and do the right thing for our customers. 

 

We are seeking an energetic Implementation Services Associate that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.



What you’d achieve:

  • Assist new customer onboardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
  • Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
  • Support project management efforts for all assigned implementations, focusing on time-to-value for our customers
  • Consult with the customer to deliver the appropriate implementation experience based on each customer’s maturity:
    • Deploy our out-of-the-box applications
    • Utilize our application templates as an accelerator to get customers up-and-running quickly, applying configuration changes as needed
    • Configure highly customized use cases on Risk Cloud based on unique customer requirements
  • Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
  • Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
  • Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
  • Collaborate cross-functionally with other LogicGate teams throughout the customer journey
    • Work with the Sales and Solution Engineering teams as needed to assist with implementation scoping and expectation setting, as well as to ensure a smooth handoff from pre-sale to post-sale
    • Engage with Integration Services team to assist with gathering requirements to build custom Risk Cloud integrations, when applicable
    • Partner with the Professional Services, Customer Success, and Relationship Management teams to ensure a smooth handoff of the customer experience from onboarding and implementation to ongoing partnership
    • Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap
  • Conduct highly effective meetings with customers over web conference

 

The value you’d bring: 

  • Bachelor’s Degree
  • 1-2 Years experience in management consulting, risk advisory, or sales engineer roles
  • Experience in GRC, risk management, compliance, or audit, preferred
  • Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001, preferred
  • Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
  • Great people skills – ability to quickly understand your audience and tailor the right message to them
  • Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
  • A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help



What we have to offer:

  • Work Environment
    • Regular cadence of communication organization wide like monthly All Hands meetings.
    • Highly collaborative, cross functional environment leveraging all the right tools no matter your location.
    • Commitment to the growth of our employees through various frameworks including an Emerging Leaders Program.
    • Social activities (yes, even remotely!) where we can come together and celebrate all that we’ve accomplished like an amazing anniversary party or talent show!
  • Time Off; 33 business days in first year of employment
    • 16 Days PTO
    • 9 Company Holidays (Memorial Day, Juneteenth, Thanksgiving, etc.) PLUS two floating holidays annually
    • 6 Health Days (Mental & Physical)
    • Equitable Parental Leave Policy 
  • Healthcare
    • Blue Cross Blue Shield for Medical, Dental and Vision 
    • LogicGate covers 80% of employee premiums
  • 401(k) Match Program
  • Flex Rewards 
    • Monthly funds on Zestful debit card to be leveraged by the employee (cell phone, streaming services, child care, dog walker)
  • Partial ownership of company through stock options



Here are just a few things we’ve been up to recently:

  1. We secured $25M in Series B Financing to help us continue our mission
  2. We earned our placement as the #1 GRC Solution on the G2 Grid —an honor we’ve received many times over!
  3. We were included on Built In Chicago’s list of Best Small Companies to Work For in 2020, Crain's Chicago Business 2020 Best Places to Work and Chicago Tribune Top Workplaces 2020 !
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What are LogicGate Perks + Benefits

LogicGate Benefits Overview

At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards aligned with our core
values.

Our total rewards are designed to support the unique needs of our employees both inside and outside of the workplace.

Culture
Volunteer in local community
In addition to our paid volunteer hours, LogicGate regularly partners with local organizations like Sarah's Circle, Christopher House, The Night Ministry, and more.
Open door policy
OKR operational model
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
Employees are invited to Chicago for our annual Company Kickoff event.
Summer hours
Employee awards
Flexible work schedule
Remote work program
Unless someone's role requires them to be in-office, most employees have the option to work where they choose--whether that's in-office, hybrid, or fully remote.
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Our ERGs provide numerous ways for the LogicGate community to get involved in DEIB efforts, including women-led lunch and learn panels, hosting events celebrating Pride and Black History months.
Hiring practices that promote diversity
From blind engineering assessment scoring to structured interview processes that focus on skill and more, we always aim to reduce bias throughout our recruiting process.
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
BCBS-IL
Vision insurance
BCBS-IL
Health insurance
We provide flexibility by offering employees their choice of two different health plans based on their personal needs and priorities.
Life insurance
BCBS-IL
Pet insurance
Wellness programs
LogicGate organizes different wellness programs throughout the year with a focus on holistic wellbeing.
Mental health benefits
Our Employee Assistance Program offers several complimentary virtual or in-person counseling sessions per year.
Financial & Retirement
401(K)
401(K) matching
Company equity
All LogicGate employees receive stock options as part of their total rewards package.
Performance bonus
Commission and Bonus plans are included in our competitive compensation package.
Child Care & Parental Leave Benefits
Generous parental leave
U.S. employees are eligible for up to 12 weeks of paid time off for either the birth, placement, or adoption of a child. Leave eligibility is not based on gender.
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
In addition to our base paid time off, LogicGate also offers both Winter and Summer Fridays to promote a healthy work-life balance.
Paid volunteer time
Employees are encouraged to take advantage of their allocated paid volunteer hours and give back to the organizations and causes that mean the most to them.
Sabbatical
Employees receive a 2 week sabbatical after 4 years of employment and a 4 week sabbatical after 8 years!
Paid holidays
Paid sick days
We call these Mental and Physical Heath days because we know both are important to our employees' well-being.
Flexible time off
Floating holidays
Office Perks
Commuter benefits
Chicago-based employees may allocate pre-tax dollars toward public transportation.
Company-sponsored outings
Free snacks and drinks
We offer snacks, coffee, and sparkling water for those working from or visiting our headquarters.
Fitness stipend
We provide a lifestyle spending account that employees can use for fitness and health, education, family and lifestyle, or charity.
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
We give each employee an annual budget for professional development opportunities such as conferences, certifications, classes or books.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
We offer each employee an annual budget for continuing education and development opportunities.
Continuing education available during work hours
We hold "Open Gyms" on Thursday mornings to educate employees about our product and place in the market.
Online course subscriptions available

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