About The Role

The Implementation Specialist supports our Implementation Consultants during client partner engagements.  Throughout the course of an implementation, the Implementation Specialist will provide assistance with workbook creation, configuration of prototypes for a client to review, testing of configured client environments in preparation for User Acceptance Testing, preparation of test scripts for client testing and assist with the move of the final product into our production environment in preparation for our client go live.

How You'll Make An Impact

• Partner with Sr. Implementation Consultants and Implementation Consultants to understand client configuration requirements and deliver configuration in the Yello system.
• Customize implementation workbooks for client engagements to ensure readiness for each phase of requirements to begin.
• Develop test scripts to support client User Acceptance Testing phase.
• Move signed off configuration into the client’s production site. 
• Test configured UAT and Production sites to ensure quality
• Contribute feedback and best practices to the implementation team for continuous improvement of our processes and client experience
• Contribute best practices to team onboarding training 

What We're Looking For

• Undergraduate or Graduate Degree with a GPA of 3.5 or above
• Preferred 1-2 years of customer support in the technology industry or configuration support
• Exceptional communication and writing skills
• Bright, ambitious, solutions-oriented self-starter are qualities we look for in a candidate
• A passion for Customer Service is essential
• Interest in Technology and being able to learn quickly
• Candidates who are experienced in Microsoft Office and G suite would be ideal
• Must understand Client demands aren't always between 9-5pm and be available if necessary
• May require limited travel

Additional Information

We are the trailblazers in our space and we continually strive to learn and grow, but there is always time to celebrate a colleague's birthday or a recent success. We dress casually, have one of the best views in the city and the whole team sports Apple laptops. Our CEO Jason Weingarten and President Dan Bartfield always have their office doors open. And with opportunities for professional advancement, medical, dental and vision insurance, and a 401K match – Yello has you covered.

• Yello is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
• Candidates local to Chicago are preferred.
• You must be authorized to work in the United States.
• Must be able to sit or stand for continuous periods of time
• This role frequently communicates/interacts with individuals, must have strong written and oral communication skills
• Yello reserves the right to assign or reassign the responsibilities and requirements to this job at any time