Implementation Specialist at HealthJoy

| Chicago
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About Us

Founded in 2014, HealthJoy is a rapidly growing healthcare technology company on a mission to help employers and employees maximize the value of their benefits. Our platform provides members with a centralized benefits experience by combining a virtual healthcare assistant (JOY) and benefits wallet with telemedicine and concierge services. By integrating these services, members are guided to the right point of care, high quality and low cost physicians and facilities, and prescription savings. Additionally, JOY proactively helps members manage their health and understand the benefits they have elected.

About the Role

In your role as Client Implementation Specialist, you’ll provide account and project support throughout the implementation process. You’ll manage several detailed projects, launching HealthJoy within client organizations (employers, health providers, or resellers), ensuring programs go live on time and with a high level of quality.

We are looking for candidates with a get-it-done approach, who move with urgency and take immediate ownership of their role as we continue to scale.

What You’ll Do

  • Own the tactical details of implementations for new and renewing clients
  • Review, interpret, and build clients’ comprehensive benefit packages into the HealthJoy app
  • Serve as the quality assurance lead for the Implementation Team
  • Manage multiple client implementations simultaneously, delivering launches on time
  • Track and communicate progress with key internal and external stakeholders
  • Create implementation documents, managing multiple priorities and deadlines
  • Proactively seek and recommend resolutions to issues in order to move projects forward
  • Prioritize tasks based on importance
  • Act as a liaison between HealthJoy, channel partners, and clients
  • Comprehend and assimilate all channel-partner program specifics related to client operations, protocol, reporting, and implementations
  • Collaborate with Customer Success to continuously improve the implementation process, optimizing processes for effectiveness, efficiency, and consistency

 

What You’ll Need

  • 2-5+ years professional experience
  • Demonstrated success managing and implementing complex projects, with keen attention to detail and deadlines
  • Excellent interpersonal and communication skills
  • A proactive, self-starter mentality, with the ability to think two steps ahead on every project
  • Excellent teamwork and collaborative skills
  • The ability to participate and contribute positively during internal discussions
  • Unquestioned, unshakeable respect for people, and the ability to approach all interpersonal interaction with dignity and fairness
  • Demonstrated diplomacy: experience skillfully managing the needs and agendas of diverse professionals who are anxious to get your time and attention
  • Bachelor's degree

Impress us even more:

  • Experience with JIRA, Confluence and/or Salesforce
  • Experience with health benefits, health and wellness, health plans or systems
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • microservicesLanguages
    • ErlangLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWS Frameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • GainsightCMS
    • SalesforceCRM
    • InsightSquaredCRM
    • MailChimpEmail
    • SendGridEmail
    • customer.ioEmail
    • PardotLead Gen
    • ZapierLead Gen

Location

We're in River North, a fashionable neighborhood that has plenty of shops, restaurants (inexpensive to gourmet) and bars. Subway access within steps.

An Insider's view of HealthJoy

What’s the vibe like in the office?

I look forward to coming to work every day. Everyone here is focused and eager to help each other grow which is so fulfilling. Our team has ambitious goals but we are very motivated to make an impact. We also make time to get to know each other through social events, quarterly volunteering and simply making time to sit down to eat lunch together.

Katherine

Sales Development Representative

What's the biggest problem your team is solving?

Our customers don’t have to navigate through the jungle of healthcare benefits alone. Every single day we are helping members make more confident and informed decisions while saving money. The impact is very real.

Angelique

Member Services Team Lead

How does the company support your career growth?

I've been in organizations of all sizes and what drew me into the start-up world was the opportunity to expedite my career development by taking on responsibilities for which larger organizations would have built out teams. Not to mention, collaborating with individuals in the organization that are similarly driven to succeed.

Nirav

Controller

What is your vision for the company?

Our vision is to be America’s best healthcare and benefits guidance platform. We want to build an app where people can come anytime to understand, treat and save on their healthcare and benefits. We want to make the whole experience as simple as possible.

Doug

President and Co-Founder

What projects are you most excited about?

Bringing artificial intelligence to employee benefits is changing the game. The potential use cases for robust and efficient AI algorithms are enormous and can have a dramatic impact on how people get care. We have a three-year roadmap that's planned, some very exciting stuff.

Justin

CEO and Founder

What are HealthJoy Perks + Benefits

HealthJoy Benefits Overview

At HealthJoy, we take care of our people so they can take care of others. We offer a wide range of competitive benefits in areas including health, finance, convenience, time-off, and relocation. We work hard to foster a diverse, supportive and welcoming workplace in a casual environment. We also like to have fun!

Culture
Volunteer in local community
We participate in quarterly volunteer event from mentoring students to preparing food at a community center. What will we do next? Our employees choose the causes that matter the most to them.
Eat lunch together
Intracompany committees
Our team is passionate about diversity & inclusion, building a positive company culture, physical & mental wellness and more. Team members are empowered to take ownership and drive change.
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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