Implementation Specialist

| Chicago

About us 
Founded in 2014, HealthJoy is a rapidly growing healthcare technology company on a mission to help employers and employees maximize the value of their benefits. Our platform provides members with a centralized benefits experience by combining a virtual healthcare assistant (JOY) and benefits wallet with telemedicine and concierge services. By integrating these services, members are guided to the right point of care, high quality and low cost physicians and facilities, and prescription savings. Additionally, JOY proactively helps members manage their health and understand the benefits they have elected.

About the Role 
In your role as Client Implementation Specialist, you’ll provide account and project support, as well as some direct client leadership. You’ll manage several detailed projects, launching HealthJoy within client organizations (employers, health providers or resellers), ensuring programs go live on time and with a high level of quality.

We're looking for candidates with a get-it-done approach, who can move with urgency and take immediate ownership of their role as we continue to scale.

What You’ll Do

  • Contribute to both the overarching strategy and the tactical details of implementations for new and renewing clients

  • Review, interpret, and build clients’ comprehensive benefit packages into the HealthJoy app

  • Work on multiple client implementations simultaneously, helping to deliver launches on time

  • Serve as the quality assurance lead for the Implementation Team

  • Track and communicate progress with client implementations, both internally and to key client stakeholders

  • Create implementation documents, managing multiple priorities and deadlines

  • Oversee the production schedule of implementation materials
  • Proactively seek resolutions to issues, in order to move projects forward

  • Prioritize tasks based on importance; seek input on prioritizing workload as needed

  • Participate in or lead client presentations

  • Act as a liaison between HealthJoy, channel partners, and clients when needed

  • Comprehend and assimilate all channel-partner program specifics related to client operations, protocol, reporting and implementations

  • Collaborate with Customer Success to continuously improve the implementation process, optimizing processes for effectiveness, efficiency and consistency

What You’ll Need

  • 2-5+ years professional experience, including direct client-facing experience

  • Demonstrated success managing and implementing complex projects, with keen attention to detail and deadlines

  • Excellent interpersonal and communication skills, including demonstrated comfort and finesse communicating with upper management in a highly-professional environment

  • A proactive, self-starter mentality, with the ability to think two steps ahead on every project

  • Excellent teamwork and collaborative skills

  • The ability to participate and contribute positively during internal discussions

  • Unquestioned, unshakeable respect for people, and the ability to approach all interpersonal interaction with dignity and fairness

  • Demonstrated diplomacy: experience skillfully managing the needs and agendas of diverse professionals who are anxious to get your time and attention

  • Bachelor's degree

Impress us even more:

  • Experience with JIRA, Confluence and/or Salesforce

  • Experience with health benefits, health and wellness, health plans or systems

HealthJoy Perks

  • Medical benefits with generous employer contribution to monthly medical premiums

  • HSA with company contribution

  • 401k

  • Parental leave

  • Flexible PTO policy

  • Laid back work environment

  • Monthly company sponsored happy hours

  • Weekly instacart orders

  • Catered lunches every Friday

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • TensorFlowFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • SendGridEmail
    • customer.ioEmail
    • PardotLead Gen
    • ZapierLead Gen

Location

We're in River North, a fashionable neighborhood that has plenty of shops, restaurants (inexpensive to gourmet,) and bars. Subway access within steps.

An Insider's view of HealthJoy

What's something quirky about your company?

HealthJoy was started in a house in River North that's blocks from our existing office. At one time, we had over 25 employees stuffed in that house. The co-founders lived in the 4th floor and would occasionally cook lunch for the team.

Rick

CMO

What's the biggest problem your team is solving?

As everyone knows, healthcare is overly complicated. People get these amazing health plans but are almost scared to use them. We are trying to make using healthcare as easy as possible. It's like you have an industry insider always accessible right from your mobile phone.

Khem

Director of Product Analysis

How does the company support your career growth?

One of my favorite parts about working at a startup is that there is no playbook-we’re creating new products, processes, and client experiences every day. Our corporate culture values individuals who come to the table with fresh ideas, and we empower team members with the autonomy and resources to execute when there’s a better way of doing things.

Sarina

Director of Customer Success

What is your vision for the company?

Our vision is to be America’s best healthcare and benefits guidance platform. We want to build an app where people can come anytime to understand, treat and save on their healthcare and benefits. We want to make the whole experience as simple as possible.

Doug

President and Co-Founder

What projects are you most excited about?

Bringing artificial intelligence to employee benefits is changing the game. The potential use cases for robust and efficient AI algorithms are enormous and can have a dramatic impact on how people get care. We have a three-year roadmap that's planned, some very exciting stuff.

Justin

CEO and Founder

What are HealthJoy Perks + Benefits

HealthJoy Benefits Overview

At HealthJoy, we take care of our people so they can take care of others. We offer a wide range of competitive benefits in areas including health, finance, convenience, time-off, and relocation. We work hard to foster a diverse, supportive and welcoming workplace in a casual environment. We also like to have fun!

Culture
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Disability Insurance
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
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