Summary
The Infrastructure Project Manager participates in the cost estimating, planning, execution, and delivery of various complex infrastructure projects. The Infrastructure Project Manager- manages risk using established project management processes to address execution challenges associated with quality, schedule, and cost. This position leads defines and manages projects and project plans to achieve strategic business goals and operational objectives surrounding infrastructure. Also, the Infrastructure Project Manager serves as a resource to team members on escalated issues of an unusual nature, guiding them in the development and delivery of their work product.

Responsibilities

• Interact with clients regarding the nature of the business need or issue to be addressed
• Ability to multitask and manage multiple projects simultaneously
• Review and interpret business requirements and develop detailed technical requirements
• Analyze requirements and determine how it will affect new or existing systems
• Facilitate and/or create project plans related to schedule, budget, scope, and resources
• Ensure achievement of business goals and objectives by proactively communicating with project stakeholders
• Follow IT development processes such as change management, configuration management, security compliance
• Understand each project's critical path activities and proactively manage those to project's benefit
• Lead subject matter experts to resolve project challenges
• Interact with customers to solve problems quickly and effectively
• Effectively communicate technical information to non-technical personnel, both verbally and in writing
• Manage Service Level Agreements
• Act as an escalation point for incidents and alerts
• Monitor staffing levels and request to hire project staff as required
• Prepare reports and conduct meetings with client, partners, and staff
• Write staff reviews and document disciplinary issues as required
• Communicate project issues to Project Executive and PMO Manager
• Create documentation for project activity audit trail
• Collect and compile data/information for projects and presentations
• Assist in the development of work product for the client
• Proposal/Statement of Work/Scope of Services generation
• Pursue continuous learning, staying on top of industry trends, sharing knowledge with others
• Identify and Close business opportunities
• Other tasks as requested by the Project Executive or PMO Manager

Requirements

• 5+ years of project management experience - managing projects throughout all phases of the project lifecycle (initiation through close-out)
• A Bachelor’s degree is required 
• PMP Certification is required 
• Experience managing projects in a data center, network, desktop support, or contact center environment
• Experience working within a PMO
• Familiarity and experience utilizing ITIL concepts
• Ability to communicate professionally, both verbally and in writing
• The familiarity of ITSM systems, ServiceNow preferred
• Advanced skills using Microsoft Office products including Microsoft Project and Visio
• Ability to work within a team environment, interact with clients, and use problem-solving techniques
• Required to work on-call as needed
• Managed Services and Consulting experience is a plus

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.