Integration Manager- Contract

| Chicago
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ABOUT THE ROLE

We’re looking for a contract Integration Manager to help us get partners up and running on ShopRunner products. This is a technical project management position that enables partners to ensure they are getting full benefits from Shoprunner fraud solutions. This role is critical in making each and every new partner feel great, each and every step of the way. 

Integration Managers are strong technical and analytical problem-solvers with top-notch client management skills. Your work with us will include managing the partner through front-end and back-end integration needs, as well as custom engineered solutions. You may also conduct discovery calls, demonstrate products, and define customized solutions to meet partner needs. In addition to technical skills, integration managers have excellent communication and project management skills. Ideal candidates should love finding ways to optimize process, identifying areas for product improvement and, most of all, should be fueled by the notion that our product offering should be a beautiful, effortless experience.

WHAT YOU’LL DO 

  • Act as the primary technical liaison and project manager across all integration activities throughout the implementation effort, tracking client engagement activity along the way
  • Oversee solution designs for integrations which define the business model, use cases, and checkout flows to be implemented
  • Own technical requirements for building a solution customized for the merchants we serve (both within ShopRunner and for the partner)
  • Provide technical development and coding support, and provide guidance to the client during testing and pre-launch activities
  • Guide partners and developers through our business processes, workflow modifications, and reporting systems
  • Do everything you can to make it easy for our partners to launch quickly and painlessly
  • Establish and document scalable, repeatable processes for future integration projects

WHAT WE’RE LOOKING FOR

  • Bachelor’s degree
  • 5-7 years’ experience in software industry
    • OR 5 years’ direct work experience in a project management capacity for solution implementation projects 
    • OR 2-3 years’ experience working implementing technical business solutions
  • Experience working with fraud or security platforms and working with APIs in secure transactions or authentication
  • Ability to work flexible hours to support partners overseas (mornings)
  • Strong Project Management, organizational and problem-solving skills and evidence of this skill from previous work
  • Client management experience including tactical technical support
  • Previous experience compiling integration project plans, organizing client testing sessions, and triaging integration issues for clients at scale
  • High degree of comfort working with senior executives (internally and externally), including polished presentation skills
  • Previous hands-on solution development, systems analysis or QA experience preferred

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages

Location

The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Thursday.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available
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