At Braviant, we believe in hiring great talent and offering them the flexibility to achieve great results unbounded by geography. Braviant is offering a fully remote option for anyone out of state who wants to join our team and help us grow or a hybrid option for those who want to join our Chicago office.

Who we are:

Braviant is a leading provider of tech-enabled credit products that combines breakthrough technology and cutting-edge machine learning to transform how people access credit online. Our next-generation approach to lending reduces credit barriers and creates a Path to Prime to help millions of underbanked consumers build credit history, reduce their cost of borrowing, and take control of their personal finances.

The Role:

The Lead Program Manager role is an exciting opportunity for a talented relationship manager with strong project management skills. A successful candidate will apply business acumen to solve problems, maintain pristine documentation and tactfully partner with internal and external stakeholders to grow each program to meet the business’ needs. This position will maintain three key relationships to start, including Braviant’s bank program and two outsourced contact center vendors. 

What you'll be doing:

• Maintain strong relationship with the relevant external banking partnership parties.
• Primary point of contact who works with internal resources to complete any projects, tasks, or ad hoc requests.
• Document all approved policies, procedures, and versions of documents.
• Compile monthly performance and compliance reporting.
• Manage the contact center relationships between BPO and internal teams to ensure both parties are mutually satisfied.
• Validate contract adherence (monthly invoice, QA rates, incentive programs, etc).
• Coordinate weekly, monthly, and quarterly business reviews.
• Build relationships with key internal stakeholders, including strategy & operations, marketing, legal, compliance, product, and business intelligence.
• Leverage project management tools to track and deliver all requests on time.
• Develop documentation to track key meeting minutes, takeaways and visibility into project timelines and due dates.

What you'll bring:

• 5+ years of relevant experience in B2B relationship management and/or project management with proven experience in both.
• Advanced Microsoft suite proficiency (including Word, PowerPoint, and Excel).
• Superb problem-solving and project management skills.
• Self-starter that takes initiative and leverages resources to solve problems.
• Bachelor’s degree in business related area of study.

What makes you stand out:

• Prior experience in FinTech or managing a third-party BPO vendor.
• Experience negotiating contracts.
• You can effectively enable your team to consistently deliver results with a sense of urgency and coach them to work effectively across teams.

What it's like to work here:

We're more than just great snacks, unique outings, a cool office, or swag. We're about achieving results while having fun along the way. We believe in solving problems together and building on each other’s ideas. Our teams are comprised of smart, curious individuals and we encourage everyone to think like an owner, take initiative and drive their careers. Our broad roles provide tremendous opportunities for individuals to acquire new skills, gain exposure to all areas of the business, and quickly see their impact at Braviant.