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Manager, Implementation

| Chicago

project44 is revolutionizing the freight and logistics industry by applying cutting edge technologies to automate the entire lifecycle of freight shipments including quoting, scheduling, and real-time visibility. project44’s network of APIs is capable of optimizing the shipment lifecycle, empowering companies to deliver the best customer experience possible, and provide up to date data while cutting costs along the way.

We are looking for a Manager, Implementation to lead customer facing teams and drive customer engagement! You will be overseeing the implementation efforts of the organization, facilitating a project portfolio of 100+. You will lead a tremendous team of Implementation Consultants and project support staff, with direct supervision of five team members and growing. You will report directly to the Chief Operating Officer.

Key Accountabilities 

  • Mature and standardize the project44 best practices for implementation by optimizing processes and guiding team to efficient, timely wins
  • Drive key project metrics, including Time to First Value
  • Contribute to customer cross-selling initiatives alongside sales and account management
  • Advocate best practice project management initiatives within the organization
  • Lead cross-functional collaboration with engineering and product to ensure scalability of implementation tools and infrastructure
  • Conduct market research within customer accounts to help identify opportunities for product improvement and upsell potential
  • Strategically lead and grow customer facing staff, championing customer-first approach and facilitating internal collaboration

Requirements & Preferred Skills

  • Must be able to travel up to 50% on short notice during busy periods
  • Ideally an educational background in Business Information Systems, Logistics & Supply Chain, or Computer Science
  • 5-7 years in customer facing & technical roles, specifically focused in technical change management and/or business process consulting
  • PMP or similar training, preferred
  • Ability to be a player/coach and roll up sleeves to accomplish goals, while maintaining a strategic vision for team operations
  • Incredible people manager with demonstrated success in growing teams and facilitating growth
  • Experience working with fast-growth technology company, strongly preferred
  • Experience with logistics or consulting, preferred
  • Experience working with a SaaS product, preferred
  • Highly organized with a strong sense of urgency to meet deadlines
  • Must be able to work evenings and weekends, as necessary
  • Must be legally authorized to work in the United States
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Location

222 W Merchandise Mart Plaza, Chicago, IL 60654
222 W Merchandise Mart Plaza, Chicago, IL 60654

What are project44 Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
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