Manager, Implementation
Manager, Implementation
Evive people are game-changers.
Evive was founded by two people who wanted to challenge the status quo...and did. Since 2007, that spirit has defined our culture. The work we do is redefining how people use their employee benefits, with SaaS-based services that help people to improve their lives and Fortune 1000 enterprises to optimize their benefits investments. We strive every day for the ideal of #benefitslove. Are you one of us?
We’re looking for a strategic Manager of Implementation. Is it you?
Leading implementation teams in software and technology comes easy to you. You will be responsible for guiding our implementation project team, and be accountable for driving the on-boarding experience for new and existing customers across Evive. You will be directly managing, coaching, and mentoring a team by providing leadership to foster collaboration, productivity, and agility. You thrive in a fast-paced environment, can approach problem solving challenges, have a strong attention to detail, and have a passion for improving the healthcare & benefit experience.
Here’s what a Manager of Implementation does at Evive (for people who like bullet lists):
- Build high performing project teams focused on project methodology, delivering predictable, repeatable on-boarding experiences that lead to lifetime customers.
- Support the team to clear roadblocks on customer projects, acting as point of escalation internally and externally.
- Coordinate recurring review of project statuses and deliverables to ensure timeline, budget, and governance standards are met.
- Drive team performance through metrics-driven reporting and management.
- Plan, track, and report on team resource capacity and utilization.
- Partner with the sales team on the creation of customer SOW, supporting teams through execution.
- Coordinate accountability for contract and scope review during sales transition and leading teams to delivery.
- Manage risks, issues, communications, and reporting governance during the implementation in executive steering committee and client status reports.
- Develop team members to drive professional growth and continuous improvement.
- Proactively identify and execute on opportunities for process and team improvements.
- Perform other duties and/or projects as assigned.
You bring a lot to the table.
- Bachelor’s degree is required.
- Advanced understanding of project management concepts and methodologies.
- 5+ years experience with direct reports.
- 5+ years of SaaS implementation experience.
- Exceptional critical thinking and analytical skills.
- Ability to assist and equip others to efficiently solve complex problems.
- Strong dedication to superior customer service.
- Excellent oral and written presentation / communication skills, with the ability to engage, inspire, build credibility, and engender trust within and across teams.
- Ability to travel up to 25%.
- Bring a positive and energetic presence to working in a team environment and driving consensus amongst groups.
Evive takes care of its teammates. Here are our current benefits:
- Laid-back office, casual attire—jeans and a t-shirt are always okay!
- Weekly catered lunch + daily stocked kitchen with drinks, fresh fruit, and a variety of other snacks
- Competitive salaries with annual bonus pay
- Paid time off—both for vacation and volunteering!
- Paid sick time
- One work-from-home day every week
- Employer-paid medical insurance
- Subsidized dental insurance
- Vision, short-term disability, and long-term disability insurance
- Accident and critical illness insurance
- Employer-paid basic life insurance and AD&D insurance
- Voluntary life and AD&D insurance
- Health savings account
- Flexible spending account (medical & dependent care)
- 401(k) with up to 4% company match
- Student loan assistance program
- Tuition reimbursement program
- Employee assistance program
- Gym reimbursement program
- Pet Insurance
- Pre-tax commuter benefit + convenient location (right off the CTA blue line and Union Station)
- Treadmill desks: walk and work!
- Company-sponsored book club
- And we watch Jeopardy! every day
If you’re prepared to go big, go bold, and go beyond, you’re ready to go Evive.
Apply now!