Manager - Salesforce Consulting

| Chicago | Hybrid
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Manager - Salesforce Consulting

222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up consulting firm, but we act like one.

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. We celebrate driven professionals who thrive in a collaborative environment. Our consultants work on the front lines – partnering with clients to deliver game-changing solutions in the most dynamic industries. Sound interesting? Then West Monroe Partners just might be the place for you.

Think you’re up to the challenge?
​West Monroe Partners is currently seeking a talented Manager with expertise in CRM - Salesf orce business consulting to join our Customer Experience practice in Chicago. The Manager will be responsible for leading project teams gathering requirements, designing solutions, and implementing configurations on Salesforce.com. The Manager also develops methodology and best practices with the national Customer Experience practice team, and actively leads and participates in CRM business development opportunities. The ideal candidates will have a minimum of six years consulting to Fortune 500 and/or middle-market companies and will have lead and managed CRM engagements across several industries.

Responsibilities:

Client Delivery
* Serve as act as Project Manager for several key clients responsible for day to day operations on one or more projects.
* Communicate and report project status to client leadership and IT management, including budget, risks and general business issues
* Report budget and finances
* Mentor and manage teams of Junior Consultants to be able to keep project on time as well as review work done by the team.
* Understand CRM technologies being used on a project to be able to direct how to design, develop, test, and implement a technical implementation project
* Quickly respond to client requests for immediate issues while also being able to drive projects to completion
* Analyze each client's specific request and determine the underlying problem and recommend proper solutions
* On larger engagements, be able to work with larger management teams and determine independencies between the WMP project and other initiatives
* On smaller engagements, be able to work hands on in creating deliverables which could include strategy, design, development, testing application and delivering training

People and Practice Development
* Identify strengths and issues; drive and develop better behavior to create strong consultants
* Participate actively in the recruiting process for other consultants
* Drive the development and enhancement of WMP’s methodologies and approaches to client delivery and provide thought leadership for internal practice development
* Coach and manage other consultants and participate actively in the performance expectation process

Business Development
* Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning
* Present solutions and proposals to clients and prospects
* Understand business needs and requirements and help turn those goals into tangible deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports and project plans
* Create work plans, pricing estimates, and risk assessments for prospects
* Actively build a professional network and affiliate network in the local community
* Successfully manage alliance relationships
* Participate in key client relationships and growing those accounts within Customer
* Experience practice and cross selling to other areas within WMP

Other responsibilities:
* Manage client relationships and meet with clients to determine business and functional requirements
* Assist in re-engineering business operations and system processes around Sales & Marketing, Customer Service, Customer Self-Service, and Partner Channel Management
* Lead teams in performing configuration and customization of the Salesforce.com platform, including templates and best practices specific to Private Equity/Alternative Investment,
* Asset Management, and Banking/Credit Unions
* Participate in and/or lead efforts to develop and execute testing, training and documentation
* Facilitate effective change management programs within the client organization including creating and administering communication plans to promote end-user adoption
* Act as a user advocate to ensure overall system usability and adoption

Qualifications:
* Experienced candidates must have 6+ years of experience working for a consulting firm or a professional services division of a software company in a business analyst/consulting manager role
* Experienced candidates must have at least 2-3 years of hands-on experience working on the Salesforce.com platform
* Experience in leading and delivering end to end solution which could include strategy, design, development, testing and training
* Candidates will be considered for depth on other CRM packages (Microsoft CRM, SAP CRM, SalesLogix, Oracle On-Demand , and the like)
* Excellent organizational, verbal, presentation/facilitation and written communication skills
* Ability to work well with people including project stakeholders and project team members
* Proactive desire to continue to broaden and deepen business and consulting skills
* Ability to work both independently and within a team environment backed up by strong communication skills

Think you’ve got what it takes? Join our team and make us better.

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases

Location

Chicago is our headquarters, our largest office, and where it all started. Located in the Loop, you’ll find representation across all practices and industries. As our first office, Chicago remains one of the firm’s main hubs for technology and innovation, relying on top talent from the area.

An Insider's view of West Monroe

How does your team reward individual success?

We have this incredible platform called SHOUTOUT, where employees can showcase the great work they have done or worked on with a team. I love it because we can see all the kudos people give each other, and it makes me so happy!

Britt

Employer Brand Specialist

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Director, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Senior Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
West Monroe has six ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, and Women's Leadership Network.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

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