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Manager, Software Implementation Project Management

| Chicago

About The Role

The Manager, Software Implementation Project Management is responsible for the customer’s journey and lifecycle through project phase, which includes aligning all of the customer success service functions to focus on customer adoption, value, and satisfaction of our Yello software product offerings.  This person manages the portfolio of customer projects and initiatives, working with our Implementation and Integration teams to ensure successful on time delivery of customer implementations. This person will manage the project management team of 3 as well as own multiple customer implementation projects. They will also act as a point of escalation for internal team members and customer resources on all Yello software implementation projects to address issues, identify and communicate risks, and coordinate with resources from different teams to ensure that projects are delivered on time and within scope.

How You'll Make An Impact

  • Oversight for the management of projects, deliverables, milestones, resources, and tasks necessary for the on-time delivery of Yello software implementation projects.
  • Own customer escalations, including proactive risk-mitigation, escalation plans, and coordination of stakeholders to resolve client issues.
  • Ensure that customer status reports are provided in a timely manner which will include management of business and customer risk; and development of mitigations tactics to minimize project risks.
  • Player/coach to the project management team within the Customer Success Organization; leading them to deliver projects on time and providing coaching and development to them while also managing/owning your own portfolio of customer projects.
  • Become a business, product and services expert. 
  • Develop best practices and processes to efficiently and effectively manage the project lifecycle.
  • Identify areas of improvement and work with cross-functional teams to develop internal procedures and processes to implement those improvements.
  • Conduct project evaluations and create recommendations based on lessons learned.
  • Identify both successful and unsuccessful project elements and establish best practices for project execution.

What We're Looking For

  • BA/BS in relevant field of work or equivalent work experience
  • 7+ years of project management experience with a preference for work performed in a customer success environment. Preference being experience with SaaS implementations
  • 3 years of people management experience 
  • Proven success owning customer escalations
  • Experience with project tracking software (MS Project, Smartsheets, Wrike, etc.)
  • Proven track record of prioritizing and balancing multiple ongoing projects at varying levels
  • Proven experience working with high-performing teams and stakeholders across multiple geographies and functions.
  • Ability to flourish in a fast-paced environment requiring quick decision-making ability, critical thinking, and analytical problem-solving skills 
  • Demonstrated regular professional development in the field of project management or technology
  • Must have strong verbal, written and interpersonal skills in order to initiate, lead, manage and conduct project activities, handle conflict resolution and drive consensus with a variety of management levels, and disciplines.
  • Project Management Certification (PMP) is a plus​

Additional Information

We are the trailblazers in our space and we continually strive to learn and grow, but there is always time to celebrate a colleague's birthday or a recent success. We dress casually, have one of the best views in the city and the whole team sports Apple laptops. Our CEO Jason Weingarten and President Dan Bartfield always have their office doors open. And with opportunities for professional advancement, medical, dental and vision insurance, and a 401K match – Yello has you covered.

  • Yello is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
  • Candidates local to Chicago are preferred.
  • You must be authorized to work in the United States.
  • Must be able to sit or stand for continuous periods of time
  • This role frequently communicates/interacts with individuals, must have strong written and oral communication skills
  • Yello reserves the right to assign or reassign the responsibilities and requirements to this job at any time
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FigmaDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We're located in the Loop, a block from the Art Institute and Millennium Park. Our office offers panoramic 360 degree views of Chicago.

What are Yello Perks + Benefits

Yello Benefits Overview

Health
Wellness
Financial
Giving
We've got you covered!

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Yello has a number of committees and groups including the Flair committee as well as [email protected] and [email protected] (to name a few)
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Company sponsored short-term disability insurance covers 100% of annual salary for up to 13 weeks.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Company sponsored life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Yello provides employees with a 401(k) matching plan managed by John Hancock. We match 3% of contributions with a 4-year vesting schedule.
Company Equity
Yello offers equity to employees at their 1 year anniversary.
Performance Bonus
Yello's performance bonus is an annual bonus of up to 10% of an employee's base salary. Payout is based on company and individual performance.
Match charitable contributions
While we don't match yet, we value giving back to causes that create a positive social impact. Through Percent Pledge, we help employees seamlessly give monthly to their favorite causes
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Yello offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Yello hosts lunch and learn meetings twice per month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Yello has a 'Learning Day' every 2 weeks on Friday to allow employees to set aside half a day for learning of any kind.

Additional Perks + Benefits

Yello sponsors office sports leagues and offers discounted memberships to Chicago Athletic Clubs. • Yello is dedicated to supporting career progression through professional development opportunities, mentorship and continued education • Yello offers the benefit of a student loan repayment plan and a 529 plan through BenefitEd with an annual company match to help you or your family continue your financial health. Yello offers healthy catered lunches each week and 2 fully stocked kitchens with fresh fruit and snacks to keep you nourished.

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