Manager, Strategic Delivery Management at Ensono

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This leadership role is responsible for leading a team of individuals, the Technical Delivery Managers (TDMs) within Ensono for our strategic accounts.
These TDMs work directly with our clients to develop a deep understanding of their business and how it drives their technology needs. Empowered with that understanding, a TDM provides oversight and guidance within Ensono's Operational Teams to ensure that our clients have an exceptional experience with Ensono and reinforcing their confidence in selecting Ensono as their service provider.
The responsibility for the leader of our strategic delivery management segment is to be a coach. They are to provide guidance, aid, and development for their TDMs while expecting and holding them accountable to achieve exceptional results and behaviors that are aligned with the expectation of the TDM role, as previously mentioned.Responsibilities:

  • Be a client advocate.
  • Coach, mentor, and develop the team; including overseeing new employee onboarding and providing career development planning and opportunities.
  • Empower employees to take responsibility for their roles and goals. Delegate responsibility and expect accountability and regular feedback.
  • Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and quick conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the team to succeed.
  • Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
  • Establish and maintain relevant controls and feedback systems to monitor, support, and grow a phenomenal team.
  • Be an influencer of change and development within the broader organization.
  • Identify opportunities for improvements and address inefficiencies.
  • Ability to travel. Travel expectation is light, about 10% - 15%.
Required Skills:
  • Demonstrated ability to lead and develop a team.
  • Possess a conceptual or practical understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.
  • Have a strong sense of ownership and accountability.
  • An adept communicator. One who can communicate in a way that can educate audiences of varying skill sets, backgrounds, and experiences.
  • Focused.
  • Able to instill confidence and deliver results.
  • Excellent organizational management skills.
Education and Experience Required:
  • A minimum of a Bachelor's degree or equivalent in IT, business management, or a related field.
  • A minimum of three years of responsible leadership experiences in management or supervisory positions preferred.
  • A minimum of five years’ experience working in any of the following areas: project management, service delivery, technical account management, or systems administration.

Primary Location City/State:

Downers Grove, IL - Finley, Illinois

Additional Locations (if applicable):

Homebased - Downers Grove, IL - Finley

Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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FULL URL//job/Downers-Grove-IL---Finley/Manager--Strategic-Delivery-Management_JR003328?source=BuiltInChicago
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